Customer Support Operations



  • Technical Troubleshooting
  • Hardware Configurations
  • Windows Server 2012
  • Billing/Account Services
  • Software Installs
  • Inbound Sales
  • Dispatch of Tech Services
  • Phone & Online Support
  • Escalated Calls Agent
  • Active Directory
  • Website Support
  • Microsoft Exchange Server 2010
  • Customer Service
  • Complaint Handling
  • Computer Repair


Software: MS Office (Word, Excel, Outlook, Access); instant messaging software; VMware workstation
Browsers: Internet Explorer, Firefox, Chrome, Safari, Konqueror, and Opera
Call-Tracking Tools: Remedy, Zendesk
Hardware: PCs, Laptops, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
Platforms: Windows, Linux



Harte-Hanks — Austin,TX
Domestic Customer Service Representative(FedEx.Com), Apr. 2012-Jun. 2014

  • Analyze service delays, process invoices, create rebills and use tracking tools/ scan history.
  • Provide technical support for errors on label and code scans, account status and billing functions.

Nexxlinx — Austin,TX
Xbox Live Tier 1 Customer Support, Sep. 2008-Feb.2012

  • Responsible for customer service, retention and technical support. Support includes inbound/outbound

Phone, email and networking tools.

  • Troubleshoot applications, software updates , configure networking IP settings and resolve marketplace download errors.

Calling Solutions — San Antonio,TX
Sales Support Representative, May. 2006-Aug.2008

  • Inbound Sales and promotion of premium subscriptions, account status changes and billing adjustments.
  • Perform upgrades, downgrades, disconnects and reconnects of cable services. Create dispatch for tech repairs.


West Business Services — San Antonio,TX
Business Account Representative, Feb. 2002-March 2006

  • Manage business user accounts, upgrades and billing transactions. Create MS Office plan proposal documents.
  • Manage rate changes, service downgrades, support for smartphone and device configuration/settings.



Cybertex Institute of Technology, Nov. 24, 2010 Graduate
Network Administration certification:
Courses: CompTia A+ and Network +,

Windows Vista and 7, Server 2008
San Antonio College — San Antonio, TX
Computer Support Specialist Graduate: May.2008

Last Resume Update July 24, 2014
Address Dallas, Texas
E-mail lock Locked
Phone Number lock Locked
Resume File TreyAl-M-Customer-Operations-Support.docx 21.05 kB
Years Experience 10


Cybertex Institute of Technology
Network Administration
Jan 2010 - Nov 2010

Network Administration certification:
Courses: CompTia A+ and Network +,
Windows Vista and 7, Server 2008

Contact Candidate

Login or purchase this resume contact details.