Summary:

5+ years of hands on and phone support of business users in a technical environment.  Interested in finding a full time opportunity with a growing company that rewards employees for performance and dedication.

Technical Qualifications:

Installation, maintenance, and troubleshooting of software and hardware, Assembled system and software application documentation, informing programmers of system needs, and modifications. Received numerous customer commendations and awards. Built more than 50 custom computers from the ground up. Soldered capacitors and other parts onto motherboards. Removed , replaced, and troubleshot  the following components: Motherboards, RAM, Processors, CPU’s, Power supplies, Hard drives, Sound Cards, Video Cards, Disk drives, LCD screens on laptops. Technical aptitude, Excellent customer service, Incoming call troubleshooting.

Professional Experience:

Alpha Computing Solutions

Started independent consulting business to gain exposure to a variety of companies and IT experiences.  Accept and work on short and long term contracts related to technical support. A variety of contract experiences are highlighted below. 

Independent Technical Consultant

2009-Present

(Contracts start)

Residential Computer Services- Performed residential computer services such as:

• Custom computer builds.
• Virus removal
• Computer tune ups
• Home network setups
• General troubleshooting
• OS upgrades
• Break/Fix Hardware

Rockwater Energy (5 months)– Supported users by deploying laptops and Iphones. Also supported field locations by troubleshooting issues as well as issuing new equipment and replacing defective equipment. Worked with Track-It ticketing system to resolve troubleshooting issues in an effective and timely manner. Installed and maintained Lexmark and HP printers. Used remote access to resolve client issues by logging into their computers and walking them through troubleshooting steps via phone support.

Stallion (6 months) – Installed and maintained VSAT satellite systems on oil rigs as well as installing wireless and wired intercom systems for rig communications. Installed Cisco voip phones in company man trailers. Used Remedy ticketing system to track client issues and deploy on-site repairs in a timely manner. Set up satellite using Bird dog and multimeter devices. Installed remote boxes on-site to connect satellite for internet use, as well as voip systems.

XTO Energy (4 months) – Performed migration for all users from Windows XP to Windows 7. Also migrated users from Lotus Notes to Microsoft Outlook. Supported 3 different floors (300+ users) within their business. Installed SCADA applications, troubleshoot internal software (set up user ID and passwords), installed printers, answered user questions, supported wireless devices (iPhone/Blackberry).  Troubleshot basic VPN challenges.  Added trouble tickets to internal database and noted solutions in system.  Installed HP/Cannon printers.  Provided some support to Active Directory (set up user ID’s and passwords, resets, add to domains, etc.)

Permian Basin Instruments (ongoing) – Provided basic PC support and answered questions for a small office.  Removed virus infected desktops.  Installed/Uninstalled software, etc.  Answered incoming calls from users and tracked solutions for management.  Contract was hands on at client site.  Provided support to desktop software for users (Office, internal software).

** Additional experience includes supporting individuals interested in troubleshooting their personal home network computers.  Help clients install software, printers, and/or assist with mobile devices (setting up).

(Contracts end)

Dynamic Therapy

Physical Therapy company that created software for the healthcare industry.   

Technical Support

Midland, TX

2010-2011

• Provided technical support for a company that built custom software Therapysync for the healthcare industry.  Company had approximately 5,000 users nationwide.
• Installed printers and troubleshot challenges.
• Supported, repaired, troubleshot, and maintained laptops for users including basic desktop support.
• Provided quality assurance for software update releases.
• Supported network connectivity issues for users.
• Communicated results to management for review and improvement.
• Provided wireless air card support.
• Supported Windows XP and Windows 7 OS.
• Built SEO web sites for the company and set up analytics to track search engine optimization efforts.
• Some SQL code to manage therapy software and make changes to user documentation.  Supported programmers by editing existing code.

DManning Services

DManning Services maintains and provides service to oil field equipment. 

Oil Field Technician

Midland, TX

2006-2009

• Provided hands-on support of specific parts of various machines to ensure they worked in the field (anodes and heater treaters).
• Supported management by driving to remote locations to support client equipment.
• Cleaned equipment and documented any challenges.

Education:

Kaplan University, Midland, TX

Associates Degree of Applied Science specializing in web design.

Classes included IT Fundamentals, web design, networking, hardware/software support, etc.

2011

Certifications and Additional Training/Experience

• VSAT field technician certification (Satcom)
• A+ - CompTIA