University Of Cincinnati:
BS [Business Administration]

MyComputerCareer.com:
IT Systems Administrator Program (Attending)

Certifications Attained:
CompTIA A+
MTA Networking
MTA Operating Systems
MTA Windows Server Administration
MTA Security

Certifications in Progress:

CompTIA Security+
MCTS Windows 7 Configuration
CompTIA Network+
MCTS Windows Server 2008 Active Directory
MCTS Windows Network Infrastructure
MCITP Windows Server Administration

Technical Competencies:

Home Computer Builds
Windows Operating Systems XP/Vista/7
Microsoft Office Suite
Small business wired and wireless networks
Home wireless and wired networks
Type 63 wpm

IT EXPERIENCE

PC Technician – Vitoria Dance Co. – Marysville Ohio June 2013 - Present

Building and configuring PCs and laptops as well as loading software, Build and maintain SOHO network, Troubleshooting and Problem resolution, Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. PC hardware and software moves, adds and changes.

WORK EXPERIENCE

Rehabilitation Specialist – NCO Financial Systems – Dublin Ohio Jan 2013 - Present
Make outbound/receive inbound calls, data entry, Maintain high level of knowledge of client standards as well as local state and federal laws. Reach out to customers who have not returned their paperwork to make sure that it is returned and put on file in a timely manner.

Telephone Sales Rep - Safelite Autoglass – Dublin Ohio July 2012 – Jan 2013

Receive inbound calls, data entry, Respond to a variety of customer requests involving cash, commercial, insurance, and web, Leverage partnership with the shops in order to secure an appointment when and where the customer desires the service, Process Insurance claims in a timely manner.

Recovery Specialist – Weltman, Weinberg and Reis – Grove City Ohio Feb 2011– May 2012

Make outbound/inbound calls while maintaining a high call volume, set meetings, negotiations, work with other companies to come to a common ground, data entry, sending out mail and emails, fax letters and notifications to the client. Maintain client standards while also trying to make the best possible arrangements for our clients as well as the customers.

Litigation Coordinator – Garden City Group – Dublin Ohio Jun 2010– Jan 2011

Data Entry, Received inbound calls regarding claims for different projects such as the BP oil spill, the GM bankruptcy, and securities litigations. Enter claimant information into our systems and also give information about the case.

District Leader – PFS Inc – Worthington Ohio Aug 2009– Dec 2010

Run weekly meetings, Data Entry, Train new employees, Manage a group of 30+ people, Put together savings and retirement portfolios for clients, meet with clients to ensure satisfaction and needs are met.

Customer Service Rep – Affinion Group–Columbus Ohio Jul 2009– Jan 2010

Inbound/Outbound calls, Data Entry, book air, car, hotels, solve any problems that customers may have.

Office Administrator – Uninversity of Cincinnati – Cincinnati Ohio Sept 2008– Jun 2009

Set meetings, inbound and outbound calls, filing, sending out mail and emails, Send packages making copies and running errands, Data Entry

Front Deck Administrator – YMCA – Columbus Ohio Sept 2007– Jun 2008

Preparing documents, Data Entry, Ensure Customer Satisfaction, filing, copying, Assist with after school program.