PROFESSIONAL EXPERIENCE

Service Delivery Manager (PM)                                                            06/14 - Present

Accel Networks                                                                                           Atlanta, Georgia

• Provides world class customer satisfaction and deals with all deployment, communication, escalations and complaint resolution in timely response.
• Monitors daily reports, service calls and schedules to ensure compliance and achieve contractual SLA’s are met.
• Designs and Implements corrective action and performance improvement plans
• Assists with Project Management deliverables.
• Monitor, train and development field staff.
• Provides Direction to field staff, goals, plans and structure.
• Evaluate technician performance and provide annual appraisal.
• Tracks of Performance Reviews and Merit Increase.
• Review timecards and monitor overtime hours and other employee labor.
• Validate expense reports for compliance.
• Generates and validating hiring requisitions.

Team focal point for all issues as it relates to defining, understanding, and correcting identified delivery issues.

Project Manager                                                                                       01/14 – 06/14

Accel Networks                                                                                           Atlanta, Georgia

• Lead the deployment, documentation, scheduling (salesforce), and implementation of customer Pilots and installation
• Ensure projects are completed on time, within budget, and within client expectations for quality and functionality
• Manage client acceptance of the solution and manage client expectations in line with the agreed statement of work
• Manage day-to-day relationship with client stakeholders and resolution of all issues associated with installation or Pilots
• Maintain and communicate project status to all stakeholders in reports and status meetings
• Direct various activities including installations, repairs, preventative maintenance, engineering and system upgrades
• Ensure projects are properly set up in billing, monitoring, and asset tracking system
• Inventory control processes: audits (weekly & quarterly), distribution of equipment, shipping, receiving of equipment, and Return Merchandise Authorization (RMA)

Regional VHF AIRCOM Deployment Specialist (PM)                                  02/05 – 01/14

SITA                                                                                                              Atlanta, Georgia

• Serve as a liaison between vendors and SITA management for services provided by the Orange Business Services
• Manage the site’s data activation for SITA’s AIRCOM Deployment Division, ensuring the timeliness
• Work with the Airline Station Managers, Airport Managers, FAA Air Traffic Airspace Branch (FAA 7460), Aviation

Spectrum Resources (Frequency License) for efficient data operations

• Ensure a high-level of customer service for the Regional Aircraft Communicating and Addressed Reporting System

(ACARS) used by the airline industry

• Provide technical support to AIRCOM regarding the ACARS System (Data link Radio Communications)
• Direct various activities including installations, repairs, preventative maintenance, engineering and system upgrades
• Implement schedules, while working with project managers to meet and exceed project requirements
• Communicate daily with clients/vendors, resolving issues related to VHF radio and network equipment
• Negotiate the costs for lease agreement, the installation of towers, antennas, power systems, cables and other data communications
• Certify the performance of the VHF radio access network, while maintaining the highest level of quality services
• Utilize various computer aided software to expedite location and installations of desired equipment
• Improve project and cost effectiveness by implementing project management and operations processes

Project Manager, Air Traffic Control (ATC) Communications     08/04 - 02/05

MILCOM Systems Corporation                                                             N. Charleston, South Carolina

• Managed a $8M budget to restore communications systems at multiple overseas U.S. Air Force Bases

   (Top Secret Clarence)

• Met the budget by generating and negotiating competitive bids, while implementing project plans and schedules
• Worked closely with Government managers, engineers and technical personnel to meet project requirements
• Managed team members in three countries, verified projects provisions, improved project and cost efficiencies
• Created project requirements, related documents for both internal and external audiences
• Managed the procurement process for materials, tools, subcontractors and equipment
• Provided cost estimates for materials and labor for wireline Telecommunication projects, based on the project plan
• Answered questions regarding system functionality, processing procedures and various issues by employing project

management techniques

Sr. Technical Specialist/ Project Manager, Contractor                    01/03 - 08/04

(Top Secret Clearance)                                                                                                                                                                                                                                                                                                                        Orlando, Florida

System Research Group - Space and Naval Warfare Center (SPAWAR, ATC Command)                 

• Analyzed spending for upgrades and modifications of ATC equipment for the Department of the Navy
• Saved approximately $150,000, while monitoring the budget, tracking spending and expenses
• Supervised lower-level technical employees, performed complex technical functions and engineering activities

• Reorganized the Voice Communication Switch manual to parallel step-by-step instructions and outcomes
• Maintained technical expertise by utilizing testing equipment, ensuring proper alignments and levels
• Developed training program for technicians on ATC, IT and Communications Equipment

Team Leader/Senior Field Engineer                                                      04/00 - 01/03

Northrop Grumman (Denro Systems)                                                   Gaithersburg, Maryland

• Managed the installation of voice communication switches for 110 FAA/DOD and International airfields
• Advised and assisted with effective design changes to improve equipment efficiency and cost reductions
• Analyzed equipment failures and recommended corrective action, while serving as a Technical on-site liaison
• Installed, maintained and modified communications equipment for the FAA/DOD
• Utilized test equipment, ensuring the alignments and levels were correct

Correctional Officer I, Sergeant                                                            10/97 - 04/00

South Carolina Department of Corrections                                         Columbia, South Carolina

• Protected and monitored inmates daily within the state correctional facility, ensuring safety and control
• Reported serious incidents and provided effective resolutions to inmate relations

United States Army, Ft. Bragg NC; Ft. Wainwright Alaska Air Traffic Control (ATC) Equipment Repair (Top Secret Clarence)                                                                     11/92 - 06/97

• Supervised all ATC maintenance, repaired electronic systems, components and controls devices
• Designed certification programs for the Ft. Wainwright ATC maintenance services
• Repaired, installed and made adjustments to the ATC communications equipment and NAVAIDS system
• Maintained ATC communications systems, while providing authorization for the acquisition of spare parts, tool

lists and technical literature

PROFESSIONAL TRAINING

Northrop Grumman - January, 2003

(RDVS) Rapid Deployment Voice Switch Hardware and Software Maintenance Course

Litton Advanced Systems (Denro) – May, 2000

(ETVS) Enhanced Terminal Voice Switch Hardware and Software Maintenance Course

United States Army Signal Center and Fort Gordon – February, 1993

Air Traffic Control/System, Subsystem and Equipment Repair Course

EDUCATION

Claflin University - Orangeburg, South Carolina

Bachelors of Science Degree in Organizational Management

Degree Received: 2000

RADIO/TELEPHONE SWITCHING NETWORK SKILLS

• Radio Interfaces • 2 & 4 Wire PBX     • SS1 • E&M • T1 • ISDN Interfaces

• Tactical/ Non-Tactical Radar System   • NAVAIDS     • Communication Control Systems

• (92-V [FAA ICSS] • ATC Landing Control Central            • DVRS Hardware

• Audio Recorders   • IFF/SIF Equipment                      • Moving Target Simulator

• AN/GRC-21/22             • AN /GRR-23/24 Receivers            • Transmitters

• UHF   • VHF        • HF Radio Sets     • LANs/WANs (X.25,V.35, XOT, 56K, T1)

COMPUTER SKILLS