Remote Testing Applications- React, MegaSys Telenium Manager, Tollgrade, Access Care,

Hi-Cap Circuit Order Systems- Ciras, Remedy, Metasolv, WCM, FT3, WFAC, Tirks

Tele-Conference Applications- Web Ex, Net meeting

CenturyLink May 2006-present
Project Analyst/Coordinator- DSP Ethernet team
Meet contractual performance criteria, due dates for successful overall project completion
Manage multiple large customer projects at the same time
Oversee a company's stated task from the original concept through to its implementation
Meet organizational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Provide oral and written project briefings to management and customers
Provide network requirements, identifying parameters nesseccary to initiate service order processing and project implementation
Track progress to ensure critical project milestone and dates are met
Manage resources and provisioning processes to ensure timely delivery
Manages critical dates/milestones in FT3
Trained new employees and co-workers how to use new systems and/or implement new processes
National Fiber to the tower projects for 2013 manged and turned up 1,144 sites combined for the states of FL, MN, MO,KS, LA, AR, AL, MT, MS, NV

Network Ops Tech II
Provided proactive and reactive network surveillance, troubleshooting, coordination, restoration of service and network issues.
Resolved issues efficiently, minimizing customer impact

Sprint NoCuts, Central Locating Service Decxxx-xxx-xxxx
Regional Administration Coordinator
Trained New Employees, administered assessments tests, and led recruiting initiatives
Processed new hires and terminations; Conducted exit interviews
Maintained personnel records for approximately 800 employees
Verified employee’s eligibility work status including background checks and MVR’s
Resolved customers complaints
Created request for proposals, contracts and procurement.

Master Project Management Keller Graduate School - Project Management 2009
BS DeVry University -Technical Management 2005
AS DeVry University - Electronic and Computer Technology 2004

Last Resume Update June 15, 2014
Address United States of America
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Resume File 2014-Resume.docx 15.63 kB

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