IT Support Specialist  xxx-xxx-xxxx 
 

Career Profile 
Over 7 years experience in IT/CS assisting clients in person or through remote means. Proven ability to 
listen to, understand, assist, and instruct clients in language they can discern. Well versed in 
issue resolution, with the talent to troubleshoot problems logically and methodically. Excels at 
streamlining and reducing the work time of routine processes. Maintains a “figure it out” mentality, ever 
ready to learn new concepts and skills. Capable to find success in both team settings and solo projects. 

Technical Skills 
Remote Assistance  Asset Lifecycle Planning  Microsoft Exchange  Android & Linux 
& Management  and Implementation  and 365 Proficient  Enthusiast  

Hardware/Software  Active Directory &  Knowledgebase &   System Imaging  
Support & Repair  Networking Concepts  Workflow Creation  & Deployment 

Professional Experience ​(​Abridged)​  

Service Desk Analyst ​ - Tek Systems/American Express - 10/2017 - 01/2018 (​Contract​) 
● Monitored, maintained, and reported on network connections in a global environment 
● Contacted partners to express technical anomalies, often across language barriers 

IS Service Desk ​- Shamrock Foods - 10/2016 - 10/2017 
● Proven solid performer, resolving over 3700 support requests in my first 7 months 
● Provided training for new hires, and developed documents and tools to increase efficiency and 
grow competency in fellow team members 
● Fulfilled lead role as needed, maintaining team morale while ensuring metrics were met 

Help Desk Technician ​- ​ ​Recreation Centers of Sun City West - ​05/2011 to 02/2015 
● Managed IT Helpdesk support across 11 sites, to more than 200 users  
● Took charge of asset lifecycle, ​purchasing through decommissioning​, replacing all systems in 
my tenure, reducing system variety 50%, to increase management efficiency. 
● Used RMM’s and Group Policy (AD) to automate and ensure up-to-date software versioning 

​IT Operations ​- ​ ​Winter Park Resort - ​10/2010 to 12/2010 (​Contract​) 
● Led site-wide system refresh, refitting, and deploying 100 POS terminals in under 12 weeks 
● Supported Point of Sale and office systems via remote access and in person 

Instructor/Operations ​- ​ ​New Horizons - Honolulu - 0​1/2009 to 06/2009  
● Instructed courses in MS Office, Windows, and the Adobe Creative suite 
● Maintained branch website and designed traditional marketing publications 

Education 
Bachelor of Science​: Game Art and Design : Art Institute of California - Orange County 

(Pertinent experience listed. ​Linear, unabridged​ work experience and references are available on request.) 
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