

Harper College 2014
Cisco CCNA Network Specialist Certificate Palatine, IL
DeVry University 1997 - 2000
Associate of Applied Science in Electronics Kansas City, MO
University of Kishinev 1976 - 1980
Bachelor of Science in Constructions and Mechanics Kishinev, Moldova
SUMMARY OF QUALIFICATIONS
- An experienced Electronics and Telecommunication professional with an extensive training and skills in the field.
- Experienced in electronics equipment, engineering, design, and product testing and inspection, quality control and customer relationship management. Solid computer skills.
- Ownership and result driven with strong analytical and problem solving skills.
- Ability to manage multiple tasks simultaneously, meeting scheduled deadline and generate results.
- Highly motivated hard working professional with an outstanding work ethics and disciplined.
- Can easily adapt to a new work places and environments. Creative and accurate with work.
- Excellent ability to quickly and efficiently learn new software and applications.
PROFESSIONAL EXPERIENCE
AT&T Inc. National Customer Service Center 2011-2014
Maintenance Administrator Hoffman Estates, IL
Processed customer’s requests and trouble reports using NTEL Database, Mechanized Loop Testing (MLT), Work Force Administration (WFA) and other mechanized systems. Communicated with customers to verify service appointments and subscriber’s service problems. Performed tests using MLT and other testing mechanisms. Interpreted test results to determine the status and integrity of service. Coordinated the maintenance of AT&T provided services in order to deliver accurate and on-time service to customers. Prioritized tickets for proper routing and statuses, which involved dealing with external customers. Updated databases and corrected errors. Communicated with all other departments and customers regarding the disposition and status of the trouble reports.
AT&T Inc. Cable Network Dispatch Center 2008 - 2011
Maintenance Administrator Hoffman Estates, IL
Processed cable outage reports, monitored statewide alarm for Pair Gain systems, drops and cable removing requests due to demolition activities. Developed and maintained Excel spreadsheet and for demolition requests. Assigned trouble reports to field technicians using FORCE dispatching system.
AT&T Inc. 5E Switching Center 2002 - 2008
Telecommunication Specialist Chicago, IL
Maintained all type central office equipment of 5E Lucent switches and DSL Network through testing, repair, analysis to provide the various types of communication available. Performed routine testing on normal and emergency power facilities equipment. Installed test and maintain various types of voice and carrier equipment, including official communications services, troubleshooting and repair trunk circuits. Work on analog and digital equipment/circuits which required analysis of software and hardware problems.
AT&T Inc. Broadband DSL Center 2001 - 2002
Telecommunication Specialist Chicago, IL
Responsibility included turning on, testing, troubleshooting and maintenance elements of DSL network (CISCO 6400, CIENA 4100/7100, and AFC UMS 100 optical switches), monitoring, surveillance and upgrades of CISCO, CIENA, ALCATEL Litespan 2000/2012 and AFS switches to ensure network connectivity between central office and remote terminal facilities, provisioning ATM network over DS3, OC3, OC3C and OC12. Provided technical support to field technicians for installation and repair of ADSL circuits and equipment.
Livers Bronze Company 1992 - 2000
Mechanic Kansas City, MO
Fabrication of architectural metals handrails and specialty sheet metal products for elevator cabs assembly.
REFERENCES
Last Resume Update | November 18, 2014 |
Address | Mundelein, Illinois |
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Phone Number | ![]() ![]() ![]() |
Resume File | BorisAltman2014Resume1.doc 39 kB |
Spanish Speaking? | Never |
Willing to Relocate? | Never |
Years Experience | Never |