Computer technician position utilizing training, certifications, and experience in computer support and services.
MyComputerCareer.com – Columbus, Ohio IT Systems Administrator Program 2013
Successfully completed Training:
MTA Operating Systems
MTA Server Administration
MCTS Windows 7
MCTS Active Directory
MCTS Network Infrastructure
MCITP Windows 2008 Server Admin.
Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners, modems, cameras, and a variety of printers
O/S: Windows XP Professional, Windows Vista, and Windows7
Software: Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint).
Arrow Electronics Inc. – Columbus, Ohio 2014 to present EAD Technician
Perform set up and testing of IT equipment and components with software program
Clear configuration on Cisco catalyst 4xxx(G), 2980G,2948G switches, Dell Power connect 33xx,34xx,53xx,54xx,60xx , HP c7000 Enclosure, and Quanta LB4 switches
Perform set up and data wipe; perform audit verification of data wipe
Perform minor troubleshooting on units missing hardware using established test equipment and procedures
Prepare and assemble product as well as identify non-conforming issues
Analyze symptoms displayed by unit to determine pass or fail status
Perform minor mechanical or electronic adjustment to equipment being tested.
Disassemble and remove subassemblies
Train new personnel on set ups and testing of equipment and components.
Maintain required quality and production levels
Decisionone Information Technology and Services – Grove City, Ohio 2013 to 2014
Repair a variety of laptop and tablets computers.
Troubleshoot PC hardware and software issues and complete repairs.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet to aid in problem resolution.
Replace damaged parts such as mainboards, hard drives, cracked screens, dented casing, keyboards with liquid damage, etc.
Backed up, imaged, and Tested computers.
Test fixes to ensure problem has been adequately resolved.
Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items to complete the necessary installation/repair.
Document all findings and labor performed in data collection system Using Microsoft’s CRM ticketing system to coordinate with claims department to track and ensure proper repairs.
Perform other duties as assigned.
Streamline Technical Services – Lockbourne, Ohio 2013 to 2013
Test/Diagnostics/Repair Dell Powervault 124T Tape Autoloader.
Use IBM Totalstorage Tape Diagnostic Tool (ITDT) to troubleshoot IBM Ultrium LTO 2, 3, 4 Full/Half Height SAS/SCIS tape drives.
Repair/Replace Rack Mounts, Fans, Power Supply, Loader Picker Assembly, Cassis, LCD Assembly, and Interface Boards.
Use ticketing database system to input initial test information and final test results and repairs.
Testing of Dell Compellent SC20 Hard Drive Enclosures, using Linux Fedora platform.
Dell/Compellent Test Station with Fiber, Serial, and Ethernet cables.
ADDITIONAL WORK HISTORY
Aerotek Staffing/Honda R&D America, Inc. – Raymond, OH 2012 to 2012
Setup and utilized SAP Warehouse management system software.
Experience working on projects related to warehouse and logistics workflow with little to no supervision.
Experience working with work instructions and various software packages.
Consistently perform cycle count, pick pack and ship accuracy at expectation performance level.
Read work orders or followed oral instructions to ascertain materials to be moved.
DSC Logistics – West Jefferson, OH 2011 to 2012
Report directly to shift manager.
Perform freight handling using appropriate motorized equipment, including, but not limited to a forklift, pallet jack and hand truck.
Carefully load materials for delivery onto trucks and verify documentation matches freight description using electronic RF warehouse management system.
Stock incoming material from vendors and verify documentation matches freight description
Handled and organized all materials to minimize damage
Select Specialty Hospitals – Columbus, OH 2003 to 2011
Worked with nursing team, assuring prompt response to patient's needs.
Setup and utilized patient management software to maintain and monitor patient care, and documentations.
Maintained accuracy and confidentiality according to policy and procedure.
Attended to psychosocial needs of family and others accompanying critically ill patients.
Assisted R.N. with procedures and carried out delegated duties.
|Last Resume Update||June 13, 2014|
|Resume File|| Carl-Burdine-Resume.doc 71.5 kB|