Customer service, quality driven, dependable and easily adaptable

Technical Skills

Certifications CCNA
Operating Systems Windows 2000/2003/2008, XP, Vista, 7, 8, Fedora, Redhat, MAC 8, 9 and X
Protocols OSPF, RIP, EIGRP, BGP, TCP/IP, DNS, DHCP, SMTP, POP, 802.11
Mail Systems Exchange 2000/2003, BlackBerry Enterprise, Spam Filters
Web Servers IIS, Apache, HTTPS
Hardware HP/Compaq, IBM, Intel, Gateway, Cisco,
Wireless LinkSys, Belkin, Cisco
Security PIX, IronPort, ASA, IPS, Antivirus (CA, Trend Micro, Symantec, McAfee)
Remote access Cisco VPN, Ultra VNC, TeamViewer, Terminal Server (2003, 2008), Citrix 5.0,
and Tandberg.
Utilities Cisco Prime, Wireshark, VMWare, Cisco Call Manager, Cisco Works, SCCM, Ghost, Sniffer Pro, PC Anywhere, Macrium Reflect, Solarwinds Orion, Cisco Network Assistant, BMC Remedy
SAN Iomega and Dell
Virtualization VMWare

Professional Experience

Education Management Services San Antonio, TX 4/13-present
Network Engineer
Designed companies LAN and WAN networks.
Installed, configure, monitor and maintain all Cisco devices and security devices (Routers, Switches, Wireless, ASA and Ironport).
Monitor and maintain Cisco VoIP system and Verba recording server.
Provide support to System Administrator and Help desk for complex and major network issues.
Maintain company network documentation (Recovery and Configurations).
Manage CAT6 installation throughout the company buildings.
Schedule proposed network changes and work with departments and management to identify their impact.
Designed and implemented VLAN and IP addressing scheme for over 500 end users in multiple department, floors, buildings and states.
Designed LAN/Server room. (air conditioning unit, flooring, installation and electrical outputs).
Assisted with migration to CRM
Assist System Engineer with all Virtual Server administration.
Contact and work with Vendors for parts purchasing and SIP and MPLS installation
Environment: Windows 7&8, Windows Server 2008 and 2012 Enterprise, Symantec, MS Office 2010, VMWare, Cisco Routers(2901, 2911, 2921 and 3925), Switches(3750x, 2960s), Wireless LAN Controller (2504), VoIP solution(UCCX 9.1), Ironport(S170) and ASA(5525).

Texas Department of State Health Services San Antonio, TX 12/10-4/13
Network Specialist II
Managed campus wide network upgrades. Installation of servers, new multimode fiber optics runs, installation and switch/router upgrades.
Monitor and maintain LAN and WAN performance to ensure system resources are available. Ensure that network cable systems are maintained according to specifications, and requested cable work is performed in a timely fashion.
Upgrade, maintain and configure all facility routers, switches, multilayer switches and nexus series switches.(4500, 3750, 3500, 5000, 7000)
Provide technical support for network hardware, network security issues, VOIP, software, and peripheral equipment. Respond to requests for hardware/software installation, maintenance, and troubleshooting of network. Install and test network and desktop hardware and software, perform routine maintenance, and apply vendor updates to software. Maintain a secure desktop, network, and physical environment.
Troubleshoot and maintain all facility video conferencing equipment and wireless access points.
Maintain customer service levels, work trouble tickets from the Help Desk as assigned according to procedures set up by management and the Help Desk. Provide documentation as required on all work performed, including completion and closeout of trouble tickets.
Server administration and configuration. DNS, Active Directory, DHCP, Group Policy and Hardware replacement.
Environment: Windows XP & 7, Windows Server 2008 Enterprise, Symantec, MS Office 2003, 2007 & 2010, VMWare, Remedy Ticketing System, Cisco Switches

South Texas Oncology and Hematology San Antonio, TX 9/10-12/10
IT Technician
Assisted with office wide network/server installations and upgrades.
Responsible for all company PC, Laptop and Wyse Terminals setup, troubleshooting and maintenance.
Responsible for Active Directory administration.
Provide technical support to Doctors, clients and internal employees via phone and email.
Environment: Windows XP & 7, Windows Server 2003 Enterprise, Exchange 2003, Symantec, MS Office 2003, 2007 & 2010

Spurs Sports and Entertainment San Antonio, TX 9/09-4/10
IT Technician
Responsible for VLAN implementation.
Provided support of the Nortel PBX system including equipment management and voicemail support.
Administered all aspects of the network infrastructure that includes but is not limited to desktops, servers, Active Directory
CAT5/6 Cabling.
Maintenance, installation and upgrade to telephone hardware for Spurs Sports & Entertainment, tenants, vendors and events.
Internal Helpdesk Support for Spurs Sports & Entertainment, tenants, vendors and events.
Setup and troubleshooting wireless issues.
Environment: XP, Vista, VMWare, Windows Server 2003 Enterprise/Standard, Exchange 2003, Symantec, MS Office 2003/2007, Remedy Ticketing System, Cisco Routers, Switches and Nexus Switches).

Harris Connect San Antonio, TX 11/07-8/09
Senior Sales Representative
Awarded Top Sales of the Quarter for 2007 and 2008
Mentoring fellow team members to maintain or develop communication and leadership skills.

Updated database records.

West Corporation San Antonio, TX 7/06-10/07
Operations Sales Supervisor
Supervised 4-6 team leaders and up to 120 agents.

Performed assessments and evaluations on all Team leaders and agents.

Reported and analyzed call volume and sales statistics to the client and upper management.

BenQ America Corp Irvine, CA 5/05-6/06
Technical/Customer Support Team Leader
Provide technical assistance to internal computer system users.
Preformed troubleshooting, hardware installation and software updates on desktops, laptops and peripherals
Provided escalated technical support for all BenQ products (Digital Projectors, Netbooks, Lightscribe, DVD/CD disc drives, CRT/LCD Monitors and Plasma TV’s).

Performed trouble shooting techniques with customers over the phone.
Provided escalated technical support for all BenQ products
Answered customers email questions via the BenQ website based automated service

B.O.E Cable Westminster, CA 9/01-4/05
Data Processing/Technical Support Manager
Troubleshoot computer problems. Determined the source of computer problems (hardware, software, user access, etc.)
Answer staff questions in person and via phone on all company supported applications.

Customer Service, Help Desk/Customer Support, Data Entry/Processing

Inbound and outbound call monitoring
Responsible for approving timesheets, creating developmental action plans; hiring, terminations, performance evaluations, coaching sessions, call observations and overall support.

United States Air Force Langley, AFB 6/97-6/01
Aircraft Armament Technician
Supervised and Trained new recruits entering their first duty station
Implemented new training programs to better prepare incoming airmen.

Performed Bi-Weekly and Quarterly Evaluations.

Inspected, Repaired and Loaded Air to Air and Air to Ground Munitions. Inspected and Repaired Aircraft Munitions Systems.

EDUCATION

Northwest Vista College
8/09-1/11
AAS-Advanced Cisco Networking Technologies

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