

GSM over 17 years of Ericsson Integration test and O&M for BSC, BSC(EVO)8100 and 8200, IOG20, APG40/43, RBS2000, RBS6000.
GSM over 7 years of Ericsson MSC/STP/HLR/MSC-S, MSS 6.1 and MGW
GSM over 1 year of Ericsson IP configuration I.E BSC NWI-E for AoIP, GboIP, SS7oIP “SIGTRAN” and SIU for AbisoIP RBS6000
3G over 1 year of Ericsson O&M for WCDMA RNC 3820 and RBS6000.
LTE I have taken the following Ericsson courses LTE L13 operation, LTE L13 Configuration and LTE L13 troubleshooting
Tools and application UNIX, Windows, MS Office, OSS, WinFiol, PCAnywhere, Remote Desktop, SWR Tool, OMT&ROMT, ALEX, Primus, MSS, MHS, MHWeb, TEMS, Business Objects BO, Moshell, CELL0, Test System the Ericsson AXE troubleshooting tool , PlexView, AXE Protocol Analyzer “APA”, Metis, SAP SMS Customer Service Request “CSR” tool, Remedy IT Service Management Suite, Wireshark protocol packet analyzer, Ericsson Radio Network Optimization “RNO”, Ericsson Cellular Network Administration “CNA” and Adobe Dreamweaver CS5.5.
Software Plex the proprietary software used by the Ericsson AXE core nodes BSC, MSC and HLR, ASA the machine language converted from PLEX.
self-motivated, able to work under pressure, and multitask
Strong problem solving / troubleshooting skills
experienced in training others
Strong English written, verbal and interpersonal skills
EXPERIENCE International Contracts which include the following:
ERICSSON TELECOMMUNICATIONS (BGH) Accra Ghana, Jun 2013 to Dec 2013, RSSA OP CS REGIONAL SUPPORT CENTER Sr. Customer Support Engineer GSM BSS/RAN Handling and resolving CSR, recovering the BSC and BTS during an outages, preparing the root cause analyses of the outages, trouble shooting Abis over IP faults from the BSC to BTS through the SIU, trouble shooting A over IP from the BSC to MSC through the NWI-E, analyzing KPI data to find the root cause of dropped call, handover faults to 2G/3G site, GPRS through put, BCCH/SDCCH congestion... and preparing the MOPs to address the problems.
ERICSSON TELECOMMUNICATIONS, Bahamas, Aug 2012 to Oct 2012, Providing 24hour on call, O&M and integration test for MSC R14.1, HLR, MGW, WCDMA RNC 3820, BSC G10B Evo AoIP, RBS6000 AbisoIP and training of the Bahamas Telecommunications Company Eng. Preparing documentations I.E. O&M Processes, O&M Procedures, Training, MOPs and network Configuration Recommendations. I was trouble shooting transmission, capacity, configuration and hardware faults within the BSC and BTSs. We integration over 200 RBS6000 “BTS”
ERICSSON TELECOMMUNICATIONS, INC., Manila Philippines, Oct 2011 to Jul 2012, Team leader providing 24hour on call, integration test and O&M for BSC Evo G10B AoIP, WCDMA RNC 3820, RBS6000 and training the Smart Cellular and Ericsson NOC engineers. Configuring the OSS for monitoring the RAN network. Providing support for a multi vendor environment Ericsson/Nokia/Huawei. I was trouble shooting AoIP faults between the Ericsson BSC and Nokia MSC with Wireshark protocol packet analyzer and AXE Protocol Analyzer “APA”. I was trouble shooting inter Ericsson BSC and Huawei BSC handovers using AXE Protocol Analyzer “APA”. I was trouble shooting transmission, capacity, configuration and hardware faults within the BSC and BTSs. Prepared DT for the BSC, BTS and the MOPs to implement them. We integrated tested 16 BSC Evo, 8 RNCs and over 800 RBS6000 “BTS” 40% of them are using Abis Optimization. As team lead any BTS that would not come up or carry traffic was handed over to me for trouble shooting and resolution. Providing support for the RF engineers locating and investigating sleeping cells and KPI issues I.E. dropped call, handover faults for 2G/3G site, GPRS through put, paging and BCCH/SDCCH congestion.... Preparing the MOPs to address all issues I found. Performing outage recover operations and providing the Root Cause Analysis.
JAWWAL WEST BANK, Oct 2010 to Sep 2011, Team leader providing O&M for Ericsson MSC R12, HLR, MGW, BSC R07B and G10B, Training for Jawwal O&M NOC Eng., provided O&M process and procedures recommendation documentation for the MSC, HLR, BSC, RBS2000 BTSs and APG40. I preformed cell site rehoming with the OSS CNA tool and script files. I preformed audits on the BSC and MSC to assure the dimensioning and software integrity. I prepared workshops for SIGTRAN and TEST SYSTEM.
ZTE CANADA, Toronto Ontario, Oct 2009 to Jan 2010, Providing BSS support for ZXSDR R8860 is the outdoor remote RF unit in ZTE CDMA2000 BTS series, ZXSDR B8200 C100 CDMA Baseband Unit, ZXC10 BSCB (V8.0.1.9) CDMA2000 Base Station Controller. ZXC10 BSCB is an all-IP (Internet Protocol) Base Station Controller (BSC).
ERICSSON TELECOMMUNICATIONS, INC., Dhaka Bangladesh, Jun 2008 to Nov 2008, Team leader providing BSS support for Banglalink work projects. I prepared Hardware Data Transcript “DT1”, Traffic Data Transcript “DT2” and Cell Data Transcript. Integrating test of new BSCs, TRCs and BTSs, trouble shooting hardware and software faults for the BSS 06B, APG 40, CC7, and BTSs… Prepared and implemented Data Transcript for the Gb over IP project on GRAMEENPHONE M-PBN Network. I Implemented the package to update eTrust7.0 to eTrust7.1 for APG40 WIN2003.
ERICSSON TELECOMMUNICATIONS, INC., Dhaka Bangladesh, Sep 2007 to Dec 2007, Team leader providing BSS support for Banglalink work projects. I prepared the Hardware Data Transcript “DT1” and Traffic Data Transcript “DT2”. Responsible for the trouble shooting of the BSS 06B, APG 40, CC7, BTSs and ET4 synchronization faults.
ERICSSON TELECOMMUNICATIONS, INC., Cebu Philippines, Jun 2005 to Sep 2006, Team leader providing O&M for BSC R11 for Sun Cellular “DMPI”, Trained DMPI O&M Eng., provided O&M process and procedures recommendation documentation for the BSC, BTSs APG40 and IOG20. Provided weekly and monthly O&M reports, assisted with the commissioning of the Mobile Switch Solution (MSS) CNCS3.0 With Transport over IP and Media Gateway for Mobile networks (MGW R4).
GLOTEL, INC., San Francisco California, , May 2004 to Dec 2004, Emergency calling system for the US (E911) and EDGE
(EGPRS) support for Cingular INC. Ericsson BSS.
ERICSSON TELECOMMUNICATIONS, INC., Cebu Philippines, Jul 2000 to Dec 2003, Ericsson Local Support (ELS), Manager
for Globe telecom. Managing and training local staff, interfacing to the customer in weekly meeting on trouble reports and hot issues,
opening and resolving trouble reports. Loading of Approved Corrections (AC) for the AXE, Preparing and loading of Emergence Correction for the AXE (EC) and Approved Correction assembly (ACA) Loading for the AXE. Created the FSC WWW page with Training, Help, Process, Procedures, Reports, Know faults and workarounds for faults documents
ERICSSON AUSTRALIA PTY LTD., Melbourne Australia, Jul 1998 to Jul 2000, ASO Sr. Customer Support Engineer GSM
Handling and resolving trouble reports, writing emergency corrections in PLEX-C to be converted to ASA 210C and 24 hour on-call
AXE recovery and support. Updating the ASO web page with hanging release procedures, EC-A support documents, Know faults and
help documents. Test loading ACA, AC, EC and software upgrades for the BSC and IOGs.
ERICSSON RADIO SYSTEMS INC., Richardson Texas, May 1995 to Jul 1998, PCS-TAC (GSM), Sr. Customer Support Engineer Handling and resolving trouble reports, writing emergency corrections in PLEX-C to be converted to ASA 210C and certified for 24 hour on-call AXE recovery and support. Updating the test bed DT and software.
ERICSSON RESEARCH CANADA INC., Montreal Quebec, Dec 1994 to May 1995, Technical Assistant Consultant (CMS88). Handling and resolving trouble reports, writing emergency corrections and certified for 24 hour on-call AXE recovery and support.
ERICSSON RADIO SYSTEMS INC., Richardson Texas, Mar 1990 to Dec 1994, Senior Switch Test Engineer (CMS88). I
commissioned 5 miniatures (CMS88) AXE testing, correcting all the DT and participated in 5 metropolitan change outs. Acted as Test
Leader responsible for switch testing, training and supervision of all test personnel, tested all aspects of the (CMS88) AXE, interfaced
with the customer, provided operations and maintenance after AXE cutovers. Temporary assignments as the 24 hour on-call
“ESO/FSC” in Florida and obtained extensive experience on CP repair. I helped prepare and implemented the MSC A&B-Number
analyses in Huston TX. I Preformed the HLR subscriber migration from the AT&T Telephone Exchange to the AXE (CMS88).
Last Resume Update | October 29, 2014 |
Address | Sun City West, Arizona |
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Resume File | Craig-Archer-08_02_14-US.doc 54.5 kB |
Spanish Speaking? | Never |
Willing to Relocate? | Never |