Strong ability to troubleshoot and problem solve hardware and software issues. I have excellent written and verbal communication skills. I am also a team player with the ability to organize and coordinate projects requiring minimum supervision.

Education

ITT Technical Institute Graduation: December, 2012
Desoto, TX

Associate of Applied Science Degree in Information Technology Computer Networking Systems

TECHNICAL SKILL-SET

Windows 2007
Windows XP
Windows migration
Windows 2000 Server
Installing Monitors and Software
Red Hat Linux 7.2, 7.3, Ubuntu 12
VMWare- Virtual Machine
Cisco Routers (Hyper Terminal)
TCP/IP
Microsoft Office- Word, Access, Excel, OutLook

EMPLOYMENT HISTORY

CompuCom March, 2014 – Currently
Richardson, TX
Dallas, TX

LPL Email Migrations

Initial Calls user for Data Collection
Capture Email Domains
Use MX Tool Box website to find who host email and to find TTL
Use Whois website to verify who is the Registrar
Remote into users PC
Logging into the user Domain changing TTL
Logging into the Domain to change MX Records
Setting up New Emails Client on user devices, PCs, Laptops, Phones, Tablets

Methodist Hospital Migration

Tagging Devices to be moved from Campbell to Bush/Renner Site
Setting up Workstations: PCs, Thin Clients, Monitors, Keyboards, Mouse, and Printers
Replacing defective PCs, Thin Clients, Monitors, Keyboards, Mouse, and Printers
Renaming PCs, Laptops, Thin Clients, and Printers
Configuring PCs, Laptops, Thin Clients, WOWs, and Printers
Trouble shooting problems with any devices within the Hospital
Working with Heat ticket system to resolve issues
Using Altiris to send jobs to PCs and Thin Clients
Backing up and Restoring users Data
Installing Microsoft Office, Adobe, and various software that’s needed
Upgrading PCs from XP to Windows7
Pinging devices Name/IP address to ensure connectivity
Replacing Hard Drives
Installing and uninstalling Drivers
Mapping Network Drivers
Mapping Printers
Running updates and patches for Windows
Using Remote Desktop to help users or to access devices in different area
Cable Management
Adding and deleting users/group accounts
Using Active Directory to manage users and Pcs- Password Reset, deleting Pcs and Adding Pcs in AD
Giving user Admin Rights
VPN support ensuring the users can connect
Trouble shooting Outlook
Setting up users profiles in Outlook
Assisting Users with backing up Archives

Insource Inc. August, 2013 – April, 2014
Plano, TX

Window 7 Migration (Capital One Project)

Collect laptops during drop off, providing customer service
Make sure User fill out intake sheet
Make sure User backed up data to correct drives or assist them
Manage and take note of PC name and asset number
Login with SALT account
Disable wireless
Start the capture of users data
Enter users EID
Make sure capture successful
Start the Imaging Process by PXE boot
Using SCCM
Delete or lookup machine using Mac or IP address in ERM if needed
Monitor imaging and configuration to make sure no issues
Completes validation checklist to ensure the migration is complete
Making sure user data and apps are there upon login
Making sure user can connect to VPN

Telvista – Verizon FIOS
Dallas, TX January, 2012 to May, 2012

Take incoming customer calls
Trouble shooting internet
Trouble shooting email
Trouble shooting cable
Ship products to customers
Ensure great customer service

References Available Upon Request

C. Ramon Alexanderxxx-xxx-xxxx
xxx@xxx.com