To whom it may concern,

Please accept this letter and the accompanying resume on the next page as an expression of my interest in a position with your organization that would best suite my experience, skills and be most beneficial to your organization. My resume has a more detailed summary of my previous experience in the work field as well as the classroom environment. I believe my years of Management, Sales experience, customer service and technical support, combined with my overall abilities and performance would be a great asset to your organization. I really feel that if you grant me an interview you will see how I could make significant contributions to your organization and I welcome the opportunity to meet with you and discuss how I may best be employed by your organization. Thank you for your time and consideration.

Sincerely,

David R. Proudfoot Jr.

111 Township Rd 1284, Richmond, OH 43944

Email: xxx@xxx.com

Brief Self-Description

I am an extremely motivated, team & leader-oriented person with outstanding communication skills. I pride myself in being ambitious, creative, efficient, loyal individual who enjoys being challenged as well as motivating others around me to do the same.

Objective

To gain employment with an organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my substantial experience, skills, and abilities.

Career Overview

Experienced Restaurant Manager with 8+years of management & completed certified management programs through Lowe’s and Bob Evans Farms. I am currently finishing a 2 year associates in Computer Networking & Security Systems with Cisco Networking at Stark State College of Technology and an option to further education at the University of Akron for a 4 year degree in Cisco Networking. I have over 15 months experience at the highest level of technical support for Time Warner Cable.

Qualifications

- Proficient in all programs included with Microsoft Office

- Certified Manager via Lowe's, Bob Evans Farms and Papa Johns

Certified and licensed to operate forklift, orderpicker and reach truck

- Thorough knowledge of Microsoft Windows OS 95 to 8

- Efficient in Linux OS environment

- Can type over 70+ wpm

- Excellent knowledge of Network Media, Protocols, Routing & Security Protocols

- Excel in Windows Visual basic 2005 through 2010

- Knowledge & Experience in Cisco Networking Environment

- Efficient with Microsoft Windows Server 2003 through 2008

Work Experience

Time Warner Cable - Canton, OH
March 22nd 2012 to June 18th 2013
Tier 3 Technical Support

The highest level of technical support, I was responsible for handling and resolving the most advanced and difficult issues with our services and products. Also I handled any other issues no matter what the issue was and followed policies and procedures accordingly and as fast and efficiently as possible while providing an outstanding customer experience. Required to also meet all customer needs and produce sales and up sales wherever possible on a consistent basis and occasionally volunteered in the community and with the company on whatever volunteer opportunities may be available.

Lowe’s – New Philadelphia, OH
October 12th 2007 to October 25th 2010
Department Manager, CSA Level 4

Required excellent management and leadership skills to include being responsible for the overall performance of my assigned department. Overseeing the sales of my department and making sure that sales objectives were met or exceeded as well as being responsible for making strategic plans to maximize sales and ensure that the department staff were performing to the best of their abilities and adhering to the company’s operational policies and procedures, and being a role-model in delivering world-class customer service to our customers.

Bob Evans Farms, – Wooster, OH
July 4th 2005 to October 10th 2007
Assistant Manager

Worked directly with the General Manager and acted as the store’s second in command. Responsibilities included helping in the training of team members, facilitating and implementation of standard operating procedures of the company, and maintaining excellent customer satisfaction at all times. Also responsible for a portion of product and supply inventory counting and recording, scheduling work shifts, and ensuring that all the company’s policies with regards to proper food handling and preparation were being implemented daily throughout all the restaurant's operations.

Education and Training

Tusky Valley High School, Graduated 1999
2637 Tusky Valley Rd, Zoarville, OH 44656
General Studies – High School Diploma

Stark State College of Technology, Graduating Class 2014
6200 Frank Ave. NW, North Canton, OH 44720
Information Technology – Associates in Computer Networking & Security Systems with Cisco Networking

References

George Worrell
Lowe’s
Store Manager
Home #xxx-xxx-xxxx
Work #xxx-xxx-xxxx

John McClellan
Republic Steel
Microcomputer Analyst
Work #xxx-xxx-xxxx
Home #xxx-xxx-xxxx

Shane Heaton
Time Warner Cable
Tier 3 Technical Support