Able to configure computer and network resources, discuss installation, maintenance, configuration, and troubleshooting computer and network hardware

Use command line utilities and scripting techniques for automating operating system tasks, including enterprise deployment

Design and create a simple database with multiple tables

Utilize structured query language to create simple queries

Knowledgeable on the relationship of the principal network architecture models, their corresponding communication protocols, and how they relate to network technologies and application requirements

Bachelors in Networks
American InterContinental University - Schaumburg, IL 2012 to 2013
Associate of Arts in Business Administration
American InterContinental University - Schaumburg, IL 2011 to 2012
Career History and Accomplishments
Business Class Services Technician
Time Warner Cable/ Comcast Cable - Dallas, TX
2005 to Present
Utilize working knowledge of cable system plant and demonstrate proficiency in performing FSM calibration
• Perform FSM calibration and repair system problems (i.e., power supplies, active and passive devices and cable)
• Respond to and complete subscriber technical service calls including drop wiring, matching trans-formers, converter replacement, and TV fine-tuning
• Possess in-depth knowledge of basic electronics and cable system to troubleshoot customer service calls
• Perform all duties of the installer, such as connects and disconnects cable and pay television services, as well as, perform upgrades, downgrades, prewiring and multiple dwelling installations
• Install, test, and troubleshoot hubs, routers, wireless devices, AP's, WIFI, VOIP
• Install and work with coaxial, data and twisted pair phone cables integrating video, data, and telephone service into new and existing commercial wiring
• Test equipment used in the field FSM, VOM, Leakage Detector, Toner, TDR, Dsam and brown meter
Field Technician
Radian Communication - Richardson, TX
2004 to 2004
Installed, tested, and turned up ADTRAN mx 2800-56 port patch panels, Harris 18 gig ds3 microwave radios, Garett com hub 8and 18 port hub, NEC10 gig microwave
Installed ADTRAN 6100 nec 18 gig ds3 radio
Tested T1 to OC3 tested with a multi meter AOT T1 test set Tbird and Sunrise
Installed, tested, and troubleshot hubs, routers, wireless devices, AP's, WIFI

Field Technician
Prime Communication - Dallas, TX
2002 to 2003
Installed VPN and Cisco, Adtran, Vera link, Netopia and Netengine Routers, DSL DSLAM testing, troubleshooting, installation and provisioning of following Cisco, Adtran IAD's, 900 and 600 series Smart Jacks. Cables and connectors: 568B, 568A 4Wire Twisted Pair, CAT 3/5/6, Coax Cable RF/RG Coax Cable LMR and Helix.
Knowledgeable on analog, digital sub rate, Telephony, VOIP, Mobile Radio, Wire Line and wireless voice and data Signals, and service works and was delivered on or near a residential customer premise and Business Phone Systems including PBX, PRI, CPE
Type at 40 wpm, MS Officexxx-xxx-xxxx, Multi-phone System, Fax, copier, printer and Scanner Visio, Team Texas Data, CSG, DATA Matlok, Remedy

Last Resume Update July 29, 2014
Address Garland, Texas
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Resume File Delorean-Ingram.docx 18.36 kB

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