Motivated and resourceful problem-solver with the ability to work effectively alone or as part of a team.
Granted a second-level government secret security clearance.
Have extensive technical writing background.
A+ certification

SKILLS

Microsoft Active Directory, Microsoft Office 98/2000/2003/2007, Windows 98/NT/2000/XP/7/Vista, Microsoft Outlook 2003/2007, Remedy ticketing software, Dameware / MMT software, Remote Desktop, Novell Client, NetWare Administrator, Console One, NDS, Novell GroupWise, Blackberry setup and support, Microsoft FrontPage, HP and Konica/Minolta printers, IBM/Dell/Micron laptops

EXPERIENCE
Epitec, Inc., Ford Engine Co. – Brookpark, OH
1/2014 – 10/2014 (Contract ended)
IT Technician/Systems Support
Conducted XP remediation for all electrician laptops that are used to attach to machinery, locked down internet explorer, configured automatic logon, installed MacAfee solid core antivirus which detects and prevents software changes
Project lead setting up KVM, which enabled team to remote into servers from work or home

Supported office, plant engineer and union workers

Managed CISCO phones - assigning phone extensions, voicemail accounts and troubleshooting issues with AT&T
Reimaged laptops for office workers and plant electrician configurations
Set up new pagers
Tracked laptops and desktops that were off the network for 30 days
Received and sent server backup tapes

Kforce Inc., Kaiser Permanente
4/2012 – 12/2013
Refresh Technician
Configured and installed laptops and workstations that were up for replacement at Kaiser Permanente’s Medical Centers. Determined user’s applications using various methods including remotely looking at the hard drive, using Kaiser-developed applications and talking to the user
Installed all applications and data on doctors, nurse and exam room workstation/laptops.
Used Kaiser-developed software to import all user data including desktop, favorites, Documents and Lotus Notes email to new workstation

PCC Airfoils - Mentor, OH
6/2011 – 3/2012 (Contract ended)

IT Technician

Supported 200 office and factory workers at the Mentor, Ohio plant
Spent 75 percent of time on technical duties and 25 percent assisting Network Administrator with projects
Audited software on user’s workstations to determine software-licensing compliance
Troubleshot workstations in a Microsoft Windows environment including 2000, XP, 7 and Vista
Ordered equipment, added, modified, removed users, set up phone and voicemail service
Set up new user accounts using Active Directory based on signed paperwork that was scanned and filed for auditing purposes

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Managed project to install terminals and monitors at worker’s stations in the plant that display work instructions thereby eliminating all paper instructions
Requisitioned all hardware, software and peripheral equipment; determined purchase dates of workstations to see if a new one was required
Coordinated with Printer Company for HP printer maintenance on printers that needed professional service

Dell Services, Federal Government - Cleveland, OH
7/2007 – 6/2011 (Position relocated)
PC Technician
Member of information technology service team responsible for assisting the United States Coast Guard - Great Lakes District
Assisted over 3000 users district-wide, 140 locally
Used Remedy ticketing software to receive jobs, log work and close tickets; rebuild user profiles, create and change distribution groups and create and change shared mailboxes
Troubleshot workstations in a Microsoft Windows 2000 and Vista environment
Created new user accounts using DMT and Active Directory to configure the account and password
Created a folder structure and gave security permissions by logging into the user’s server using remote desktop, allowing the user access to a home and public folder
Configured Outlook, installed printers, configured or installed other software by logging into the user’s workstation using Dameware, Remote Assistance or Remote Desktop to control user’s computer
Lead technician for installing monthly updated server-based purchasing software which provided users access to current versions of the required technical updates
Team was Tier 1 of customer service and telephone support

Ferro Corp. - Cleveland, OH
7/2005 - 2/2007 (Work force reduction)
IT Technician
Sole on-site IT support for corporate headquarters with approximately 70 users
Extensive skills in desktop maintenance, installation of specialty software, implementation of system backup procedures for disaster recovery
Transitioned all HP and Konica/Minolta printers from DHCP printing to IP printing
Member of global project team working toward the development of mobile high-caliber file and print services which would provide worldwide access to printers and servers for the company customers
Documented work procedures performed by IT personnel allowing all IT staff access to configurations, anomalies and procedures for all applications

Charter One Technology Services - Cleveland, OH 10/1999 – 7/2005
PC Technician
Responsible for building, maintaining and troubleshooting PCs and IBM laptops
Ordered equipment, installed HP LJ printer maintenance kits, installed and maintained Microsoft Windows NT/2000/XP OS and Office Suite, server backup
Resolved an average of 80 trouble calls a week in a company with 3200 users spread across multiple locations including headquarters and branch locations
Implemented procedures involving the imaging of over 100 new and replacement PCs per year, reducing user downtime to less than one workday
Developed procedures to review all printer maintenance invoices leading to the elimination of duplicate charges and saving the company 25% in the first six months of billing

EDUCATION & TRAINING
Ohio University, Athens, OH, BS Journalism, 1981
Cleveland State University, Cleveland, OH
Networking Basics, The TCP/IP Protocol Suite, Network Security, Routing Protocols, IP Subnetting and Router Basics
Cuyahoga Community College, Cleveland, OH
Networking Fundamentals, Novell 5.1 Administrator class

Last Resume Update October 11, 2014
Address Cleveland, Ohio
E-mail lock Locked
Phone Number lock Locked
Resume File Eden-Evonne-Le-Bouton_2014_resume.doc 47 kB
Spanish Speaking? No
Willing to Relocate? No

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