Familiar with TCP/IP protocol suite
Layer 2/3 network support
Familiar with packet analysis

Customer and solution oriented
Ability to work well with others
Highly motivated with a passion for I.T

Technical Skills

PLATFORMS: Windows Server 2003, 2008, Windows 7, Windows 8
NETWORKING: LAN/WAN, TCP/IP, Cabling, Static IP Addressing, IIS, IPX/SPX, T1/T3, ISDN, DNS, DSL, EIGRP, OSPF, RIP, RIP V2, VLANs, NAT/PAT, Frame Relay, STP, ACL, 802.1Q
SOFTWARE: MS Office, MS System Center 2012,PowerPoint, Access, Project, Visio, Outlook, Mail, Norton Ghost, Symantec Backup Exec, Remedy, Track-it, Helpdesk by SimplifyIT
HARDWARE: Cisco Routers: 2600, 2800, and 3600 – Cisco Switches: Catalyst 2950, 3750
CERTIFICATIONS: Cisco Certified (CCENT), CompTIA Network+, CompTIA A+

Professional Experience

New Capital-LLC – Los Angeles, CA 2013 - 2014
Desktop Support Specialist
Managed about 150 users in Microsoft Active Directory and Exchange 2010 Enterprise Edition.
Monitored network activity using Fortinet security appliance.
Performed server back-ups using Symantec Back-up Exec. Backed up to 800/1600 GB LTO tapes.
Created detailed infrastructure assessments using Microsoft Visio.
Provided daily technical support to onsite users and remote users.
Provided Cisco support for 2960 series switches and 2800 series router.
First Entertainment CU, Hollywood, CA 2006 – 2013

Technical Support Specialist

Provided email, telephone and onsite technical support to company staff.
Served as Level II technician, maintaining Mac and Windows desktop and servers.
Responsible for responding and troubleshooting LAN and WAN outages in a timely manner.
Proficiency in configuration of VLAN, layer 2, 3 security setup on various Cisco Routers and Switches.
Re-imaged PCs for deployment. Assisted with server data backup and restoration.
Created and managed Active Directory users and groups using Windows 2003 server.
Participated in companywide project conversion of analog phone system to VOIP (NEC IP Phones).

Turner Techtronics | Outsourced to Warner Music Group | Burbank, CA 2005 – 2006

Deskside Services Technician

Supported over 400 users in a Windows and MAC environment.
Responsible for resolving a wide variety of software, hardware and network
issues via email, over the phone, and in person.
Provided VPN support to remote users nationwide.
Provided technical support for Blackberry, Palm, and other hand held devices.
Responsible for documenting technical issues and resolutions via helpdesk software (Remedy).

Sigue Corporation, San Fernando, CA 2002 – 2005

Desktop Support Technician

Installed, repaired, and maintained PCs. Provided remote and onsite support.
Inventoried computer hardware and tracked assets.
Diagrammed corporate network, using Visio. Assisted with network organization of new floors.
Performed daily server backup and maintenance. Set up new servers to be added to network. Assisted network administrator with recovery operations after network crashes.
Installed hardware and software, configured machines for operation within network environment.
Carried out troubleshooting of issues related to PCs, printers, software, hardware, and network connectivity. Supported 100 to 150 users across three locations.

Education/Certifications

United Education Institute, Van Nuys, CA, 2001
Oxford Institute of Technology, Tarzana, CA 2008