SUMMARY OF QUALIFICATIONS
More than 15 years of industry experience in technical-support positions.
Outstanding diagnostic skills; systematic and methodical approach in problem solving.
Very strong work ethic and demonstrated commitment to providing outstanding customer service.
Easy-going and accommodating personality, willing to go the extra mile to get results.

EXPERIENCE
Glide Rite Corporation

Field Operations Manager 2013 – 2014
- Managed Vehicle Fleet, Equipment Maintenance & Repairs
- Managed service planning and schedule planning
- Lead the Senior Operations Managers
- Managed crew staffing, training, performance counseling
- Lead special projects as needed

Starbucks Coffee Company xxx-xxx-xxxx
Facilities Representative 2003 - 2007
- Supervised regional vendors for facilities repair and maintenance.
- Prepared requests for proposal from regional vendors for preventive maintenance contracts
- Oversaw new store turnover processes and service warranty contracts
- Evaluated equipment performance and service warranty issues
- Tracked equipment inventories and assets
- Controlled multiple computerized maintenance databases, including data input, file
management and report generation
- Tracked initiatives, project status, renovations budget, ordering and shipping of owner
furnished items
- Working knowledge of general construction, electrical, plumbing and mechanical
- Exceeded goals, consistently, of both internal and external customers
- Modeled and act in accordance with Starbucks guiding principles
Frank Pipoloxxx-xxx-xxxx

Starbucks Coffee Company xxx-xxx-xxxx
Senior Equipment Technician 2007 – 2013
- Performed preventive maintenance and diagnostic repair of brewers, grinders, espresso and
related equipment as well as minor facility repairs
- Maintained tools, parts, equipment and supplies in clean and safe working practices
- Acted as a resource for all partners in equipment and service maintenance
- Managed the retail equipment service program
- Established service levels for stores, equipment technicians, contractors and vendors
- Coordinated equipment technicians' schedule and monitored day-to-day performance
- Tracked service documentation
- Communicated with store management and facilities supervisor regarding issues, project
completion timelines and workload priorities
- Oversaw service providers involved with all brewing, grinding and other equipment
- Established preventive maintenance schedules and reviewed quality of work
- Led special projects in areas of equipment and system implementation
- Trained technicians in equipment service and maintenance

Colt Studio Inc.
Customer Service Supervisor/PC Desktop Support Technician 1999– 2003
- Increased productivity and reduced downtime by ensuring that desktop PCs, laptop PCs,
and printers were properly installed, configured and maintained, and that users were properly
trained in their operation
- Installed and configured operating systems, utilities, monitoring tools, application software,
and printing on desktop and laptop PCs
- Performed minor repairs and upgrades, including hard disk swaps, RAM upgrades and PCI
card installs
- Trained users in proper use of PC and network resources, including home directories,
backups, email, shared directories, printing, security policies, and changing passwords
- Installed, configured and tested network printers and print servers
- Prepared database of over 28,000 mail order customers for monthly mass mailings utilizing
"H.A.V.E.N.", a mail-order distribution and inventory control system
- Maintained the service agreements for Pitney Bowes postage equipment, as well as service
contracts for phone equipment and voice mail system
- Administered four company email accounts, responding to over 200 customer inquiries daily

Intermediate knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint

EDUCATION
Bachelor of Arts California State University Northridge
Associate of Arts Los Angeles Mission College
Certification Computer/Electronics Technician Future Technical Institute
Associate of Arts, Spanish Centro Belingue, Cuernavaca, Mexico

References available upon request.