• Second level support for escalations from level one analysts
• Team lead to level one staff ensuring business continuity
• Perform all job duties of level one analyst.
• Train level one new hires to the job including best practices, procedure, responsibilities, documentation, and escalation
• Develop and write training curriculum, escalation procedure, training materials for level one support analysts

• Third level support for desktop and laptop systems across US and Canada including software and hardware warranty support
• Project management of site moves, additions, changes, or closings for telecom, cabling, servers, routers, ISP, and computers
• Microsoft Active Directory Administration creating users and groups, assigning group security and folder access, password changes
• PC life cycle management for the home office including inventory, asset management, data retention/destruction, and disposal
• LAN/WAN infrastructure wiring of remote and temporary offices
• Rotating 24/7 On-Call support
• Procurement Specialist backfill - creating purchase orders for new PCs, ordering PC related equipment for the entire company

• Microsoft Active Directory Administration creating users and groups, assigning group security and folder access, password changes
• Lotus Domino R6.5 Administration creating users, maintaining mailbox quotas and restore, assigning mailbox permissions
• Primary support for desktop and laptop systems
• Rotating 24/7 Executive On-Call support
• Primary support for blackberry devices
• LAN/WAN infrastructure wiring of remote and temporary offices

Various short and long term contracts with large corporations, including Kroger and UnionCentral Life. See resume for job duties and responsibilities for the nine continuous years of employment at Sarcom.

Bachelors of Fine Arts degree.