Provide timely and appropriate escalations to area Operations Manager on all relevant issues impacting service performance or all problems that are beyond the ability of the site to resolve.Ensure robust network and communications availability with planned outages occurring off-business hours.Monitor and manage network performance, security and best practices ensuring that security procedures and policies are implemented and enforced.Monitor daily/weekly trouble tickets and provide support to the end user.Provide support to end users by diagnosing and resolving technical issues.Preparing new computers for deployment, install software, run updates, imaging and testing, pickup and delivery of systems at user sitesPerform operational support tasks, assist with server installs, builds, configuring Intel-based system hardware; trouble-shooting, maintaining, upgrades.Provide support for incoming requests for assistance from customers experiencing problems with hardware, software, networking, and other IT-related issues.Answer incoming calls and trouble tickets within stated time guidelines.Provide desktop supportservice.Provide networking and telecommunications support.
Experience
City Hall Public Works Secretariat
System Supervisor
Oct 2013
- May 2014
During this period, I created a database to manage a paving program and developing executive presentations to the secretary of public works
Kwang Sung Electronics
IT Supervisor
Nov 2009
- Sep 2013
During this period, the IT department was created,wiring structured installing throughout the plant and creating a local area network, an analog switch was installed for 50 analog extensions and five digital extensions, policies and procedures were
established for the area of IT.
Education
UAT
Electronics and Computer Engineer
Nov 1992
- Dec 1997
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