

Highly skilled and knowledgeable IT Software Consultant, with 10+ years in Customer Service. IT Support. Troubleshooting, problem solving and software training, fluent in Spanish.
Last Resume Update | October 11, 2014 |
Address | South Point, Ohio |
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Phone Number | ![]() ![]() ![]() |
Resume File | Hildas-resume1.docx 20.65 kB |
Spanish Speaking? | Yes |
Willing to Relocate? | No |
Years Experience | 10+ |
Experience
Software Consultant
• Travel to Cerner client sites and provide at the elbow support to all clinical and ancillary staff within inpatient and ambulatory services
• Discharge/Depart process, IView, MAR, Activities & Interventions, PowerChart, PowerNotes, FirstNet, CPOE, Message Center, CareNet Documentation, Dynamic Documentation, Clinical Documentation, Med Rec. Diagnosis, Care/Admin, Orders, and Ambulatory.
• Areas Worked - Med/Surg, Ortho, ICU, ED, PCU and Ambulatory.
Bilingual Tech Support Specialist
• Answer inbound calls, emails, and instant messaging chat relating to online sales, through Arrow’s direct website, ecommerce partners, affiliate marketing channels, and Ebay.
• Assist customers with questions about their order, shipping time, charges, and returns.
• Make recommendations to customers based on their needs and help explain the difference between various computer brands, systems and computer accessories.
• Diagnose and resolve technical software and hardware issues over the phone and troubleshoot to assist customers during time of purchase and after the purchase with newly received products.
• Work with customer to find a resolution to post-sale problems and negotiate solution to avoid or eliminate need to return product.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments as well as process returns as needed.
Customer Care Specialist
• Utilizing troubleshooting techniques for hardware, software and ran scripts when necessary.
• Remotely connect to the customer’s computer in order to better assist the customer and diagnose the problem using VPN.
• Transfer backup files, trace files and main logs needed to perform further research.
• Explain the proper procedures of the software, Veribalance, in English and in Spanish to the customers as we assist them over the phone.
• Provided Software training to the bookkeepers locally and throughout the United States.
• Testing of new versions of the Veribalance software.
• Translate Veribalance into Spanish.
• On-call duties as assigned on the weekends and weekdays, where work is done remotely from home.
Education
Computer Networking