Software Consultant

Highly skilled and knowledgeable IT Software Consultant, with 10+ years in Customer Service. IT Support. Troubleshooting, problem solving and software training, fluent in Spanish.

Last Resume Update October 11, 2014
Address South Point, Ohio
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Resume File Hildas-resume1.docx 20.65 kB
Spanish Speaking? Yes
Willing to Relocate? No
Years Experience 10+

Experience

Ecco Select
Software Consultant
Mar 2014 - Current

• Travel to Cerner client sites and provide at the elbow support to all clinical and ancillary staff within inpatient and ambulatory services
• Discharge/Depart process, IView, MAR, Activities & Interventions, PowerChart, PowerNotes, FirstNet, CPOE, Message Center, CareNet Documentation, Dynamic Documentation, Clinical Documentation, Med Rec. Diagnosis, Care/Admin, Orders, and Ambulatory.
• Areas Worked - Med/Surg, Ortho, ICU, ED, PCU and Ambulatory.

Arrow Electronics
Bilingual Tech Support Specialist
Nov 2013 - Mar 2014

• Answer inbound calls, emails, and instant messaging chat relating to online sales, through Arrow’s direct website, ecommerce partners, affiliate marketing channels, and Ebay.
• Assist customers with questions about their order, shipping time, charges, and returns.
• Make recommendations to customers based on their needs and help explain the difference between various computer brands, systems and computer accessories.
• Diagnose and resolve technical software and hardware issues over the phone and troubleshoot to assist customers during time of purchase and after the purchase with newly received products.
• Work with customer to find a resolution to post-sale problems and negotiate solution to avoid or eliminate need to return product.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments as well as process returns as needed.

Balance Innovations
Customer Care Specialist
May 2012 - Nov 2013

• Utilizing troubleshooting techniques for hardware, software and ran scripts when necessary.
• Remotely connect to the customer’s computer in order to better assist the customer and diagnose the problem using VPN.
• Transfer backup files, trace files and main logs needed to perform further research.
• Explain the proper procedures of the software, Veribalance, in English and in Spanish to the customers as we assist them over the phone.
• Provided Software training to the bookkeepers locally and throughout the United States.
• Testing of new versions of the Veribalance software.
• Translate Veribalance into Spanish.
• On-call duties as assigned on the weekends and weekdays, where work is done remotely from home.

Education

ITT Technical Institute
Computer Networking
Dec 2010 - Mar 2013

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