Objective

Obtain an Information Technology position within a professional environment providing opportunity for personal and career growth and development.

Profile

Reliable, hard working, punctual team player who is a people person with great communication skills

Ability to work in high stress environment

Experienced in implementation support and computer support

A professional with proficiency in computers and networks

Education

2004 – Information Technology PC/Networking Diploma, City College Inc., Moore, OK

Skills

Computer Software Computer Hardware & Peripherals

* Install Windows 95, 98, 2000, XP * Assemble and upgrade computers

* Install/Configure Office 2000 * Analyze computer problems & apply troubleshooting sequence

* Knowledge of DOS environment * Build computers

* Install, configure and troubleshoot software * Install Ram, CPU and Motherboards

Applications * Install/configure/troubleshoot hardware devices

* Experience with Windows * Install video adapters

* Ability to use Office 2000 * Install hard drives

* Basic printer troubleshooting and repair

Computer Networking Practice Computer Applications

* Set up network protocols * Microsoft Excel

* Set up peer to peer network * Microsoft Access

* Ability to install/configure Windows * Power Point

NT.2K, Novell * Microsoft Outlook

* Set up network workstations * Windows NT Workstations

* Windows NT 4.0 Server

Certifications: DCSE

Security Clearance: Interom Secret

Acxiom Corp Application Engineer 1/19/2009

Provided Email Support

Troubleshooting Vpn issues

Dns

Active Directory

Professional History

Apex Systems, Deployment Tech/System Technical Support (Contractor)

Army Corp of Engineers

10/2008 – 12/2008

Weather Frac., EO/Electronic Tech

Troubleshooting electronic instruments

Reading schematics

Replacing and troubleshooting hardware and software issues

7/2006 – 8/2008

SBC, Systems/Technical Support

Providing customer support

Providing technical support for internal users

Active Directory

12/2005 – 1/2006

York International, Help Desk Support/Technical Support

Providing desktop support

Installing new PC’s and Imaging

Setting up Email accounts

Troubleshooting software issues

5/2005 – 12/2005

Adecco/Call Center, Deployment Technician (Contract)

Oklahoma City, OK

Functioned as part of a five man team rolling out 331 PC’s

Imaged XP Operating Systems

Performed as Lead Tech

2/2005 – 2/2005

TAC Worldwide/US Senate Office, (Contractor)

Oklahoma City, OK

Set up network and installed new PC’s for Senator Coburn Office

Configured network printers to all the PC’s

Added PC’s to the client server network

Imaged new PC’s with XP operating system

1/2005 – 1/2005

HawkISolutions, PC LAN Tech/Desktop Support (Contractor)

Oklahoma City, OK

Deployed and imaged over 1100 PC’s

Served as help desk support

Installed certain applications for the doctors and nurses

Maintained old service tags and logged them in an excel spreadsheet

Imaged new PC’s with XP operating system

1/2005 – 2/2005

TAC Worldwide/JP Edwards, Deployment Technician

Tulsa, OK

Rolled out all the JP Edwards in Oklahoma City and Tulsa

Backed up user data and installed the Blue Current Version of Applications

Added PC’s to client server network

Imaged new PC’s with XP operating system

7/2004 - 10/2004

TAC Worldwide/MCI, Deployment Technician

Tulsa, OK

Deployed over 1300 PC’s for the MCI Company

Backed up user data and settings

Image new PC’s with XP operating system

Unboxed new PC’s, configured Outlook Express

Set up new workstations and imported all data back to users

4/2004 – 6/2004

AnuSolutions/Bank 1, Deployment Technician (Contractor)

Oklahoma City, OK

Deployed PC’s and installed software

Changed out servers and put printers on the network

3/2005 – 3/2005

Qualifications

The strengths and assets that I can contribute are the abilities to perform, initiate, coordinate and lead a wide range of multi-disciplinary projects and initiate independent judgment that may involve any type of confidential correspondence and files. I am able to communicate effectively in oral and written form; handle client relations in a professional manner and maintain positive working relationships with a variety of individuals. Most of all, I possess strong organizational skills, and I have the ability to learn quickly and adapt to a variety of situations and tasks as necessary.

immy Del Alto

Resume – Page 2

References Available Upon Request