IT Support Specialist

Overview: Over 14 years in the Information Technologies field in positions ranging from but not limited to Help Desk and On Site Desktop Support

to Field Network Technician and IT Manger with several premier corporations in the greater Cincinnati area.  Experience with Microsoft Operating

Systems DOS 5.0 to Windows 8 and NOS NT 4.0 to 2008 Server. Experience with Mobile operating systems, iOS, Symbian, Android, Windows CE and

Apple Operating systems OS X.

* Microsoft Certified Professional CP ID #920424
* A+ DOS/ Microsoft Windows and A+ Core Service Technician
* Verification #COMP10107804
* Microsoft Networking Essentials
* 1989 – Micro Computer Technology Center
* Certificate, Understanding the Personal Computer
* 49 credit hours in Information Technologies BSIT, Security and Forensics
* Certificate,
* Microcomputer Repair
Employment History:
Great Wolf Lodge, Mason, Oh 12/13 – 07/14
IT Support Specialist
* Administered and maintained connectivity of network devices through the configuration of   networking protocols such as DNS,TCP/IP and DHCP
* Migration of laptops and workstations from Microsoft Windows XP to Windows 7.
* Administration of User and computer accounts via Microsoft Active Directory MMC.
* Plan, organize, direct, control and evaluate the operations of information systems and electronic
data processing (EDP)
* Meet with managers to discuss system requirements, specifications, costs and timelines
Responsible for hiring and managing contractors to design, develop, implement, Operate and administer computer and telecommunications software,

networks and information
* Control the computer systems budgets and expenditures
* Troubleshoot hardware, software and network operating system
* Provide recommendations about accessing information and support
* Maintain current and accurate inventory of technology hardware, software and resources
Oak Hills School District, Cincinnati, Oh.  (Datacomspecialists) 07/11 – 12/13
Desktop Support Engineer
* Member of a team responsible for providing computer support services of both software and hardware for approximately 3000 workstations.
* Configured and supported Android phones, Blackberry and Windows phones.
* Configured and Maintained Chrome books, Apple iPads and Android tablets.
* Assisted in examination and maintenance of network servers and equipment.
* Responsible for training staff and orienting them on how to use computer hardware and software systems.
* Support for Polycom teleconferencing Hardware.

nSixty 07/10 – 07/11
IT Coordinator
* Responsible for maintaining all hardware and networking functions of nSixty, for clients and internal systems.
* Maintain and troubleshoots kiosks and video sharing systems
* Ensure that all client needs are met and/or exceeded.
* Assist as directed with nSixty deployments and new hardware, software and online development
* Work with Business Manager to maintain strict inventory controls on all hardware and equipment.
* Maintenance of all nSixty facilities and vehicles in keeping a neat, orderly, professional appearance.  This includes emptying trash and

cleaning regularly.

Hamilton County Court System, Hamilton County, Oh.  (Conexio) 05/08  - 06/10
Help Desk Engineer
* Personally responsible for support of approximately 300 workstations in a mixed Novell and Microsoft network environments.
* Provided assistance via phone and in person for customers to resolve issues for workstation, printers, and software.
* Utilized Footprints software ticketing software, to track and follow up on issues.
* Supported Novell Groupwise, and Zenworks as well as numerous Microsoft and software packages that were specifically written for use by the

Hamilton County Ohio court systems.

CNG Financial Corp.,  Inc. (The Mergis Group) 12/07  - 04/08
Help Desk Associate
* Provided assistance via phone for customers to resolve issues for workstation, printers, and software.
* Utilized HEAT software ticketing software, to track and follow up on issues.
* Resolve customer issues or determine a need to escalate to higher level support in a timely manner.
WellPoint, Inc. (CEI) 10/07  -12/07
Workstation Support Specialist
* Installation of hardware & software in a networked environment Utilizing Computer Associates Unicenter Software.
* Tracked Service call tickets through the use of Hewlett Packards Service Center.
* Provided end user support in person and over the phone, troubleshooting, repairing and upgrading hardware and software issues as well as

workstation configuration.
Comair (Trasys) 07/07 – 08/07
Help Desk Support Specialist
* Provide First Level support for workstation, printer, cellular and land line systems via telephone.
* Utilized software ticketing, remote management and user administration software to provide and track status for end user support.
* Resolve customer issues or determine a need to escalate to higher level support in a timely manner.

Time Warner Cable 06/07 – 07/07
Network Support Specialist
* Provide technical support to residential Cable Modem and Wireless Networking customers.
* Work closely with Regional Data Center staff to resolve issues quickly.
* Communicate pertinent information with Network Operations and Support field personnel as needed.
* Resolve complex PC and Cable Modem issues.
Ohio Casualty Group (Adecco Technical) 08/06- 06/07
Desktop Support Engineer
* Configured and supported Blackberry mobile phones and administered their accounts through BES.
* Installation of software and deployment of new workstations and laptops.
* Remote support of windows machines through SMS, VNC.
* Helpdesk support level 1 and 2.
* Developed SOP for performance of daily tasks.
Children’s Hospital (Pomeroy IT Solutions) 11/05- 06/06
Desktop Support Technician
* Provided end user support in person and over the phone, troubleshooting and correcting hardware and software issues and workstation

* Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Pharmaceutical Alliance, LLC.   01/05-11/05
Independent Consultant
* Installed Ethernet (cat 5) cabling.
* Terminated rj45 plugs.
* Installed cat 5 patch panels and terminated rj45 jacks.
* Installed and supported NAT Routers.
* Documentation database set up.
* Validation document development.
* Technical Writer.
* Client on site audit.
* Accounting.
* Computer networking and administration.
* Development of internal procedures to ensure business continuity.
Performance Validation   03/02-01/05
Computer System Validation Specialist
* Developed and executed computer system validation protocols and reports. These responsibilities were ongoing through design, construction,

commissioning and startup and/or qualification periods of various projects.  This position required James to work in a team environment and

required extensive travel to the client’s sites.

Market Scan Information Technologies 02/ 01-03/02
Field Network Technician
* Assessed customers existing network system to determine and implement any needed changes prior to installing network servers and workstations

for Ethernet network components.
* Installed Ethernet cabling and supporting hardware (CAT 5).
* Installed, and supported servers and workstations.
* Installed and configured wireless access points.
MicroAge   -02/98 - 02/01
Associate Service Technician
* Installed and configured over 600 ADSL routers for small businesses and home users.
* Provided 2nd level workstation support for over 200 users at 3 different locations.
* Tested and installed a custom-made software package designed for the purpose of entering and tracking customer information on a Windows 2000

standardized platform.
* Developed and maintained methods and forms for the management of asset tracking for the IT department.
* American Insurance Group
* Configured hardware and deployed over 100 new Windows NT 4.0 workstations.

Proctor and Gamble (American Computer Solutions with IBM Global Services) - 03/97 – 02/98
Workstation Support Technician
* Installed, configured and supported numerous software packages, including Windows 95, Windows 98, NT Workstation 4.0, Microsoft Office 97,

Office 2000, Hummingbird, Smart Plus, ADP and CMAX terminal software
* Installed, configured hardware and deployed approximately 400 desktops and laptops as a member of the 3rd largest rollout of a Windows 9x

Platform in the world.
* Supported of over 6000 workstations and servers in the greater Cincinnati, Ohio area.
United States Army (adjusted BASD) 10/83 - 02/97
* Operations NCO for 110 man Infantry Company responsible for coordination of logistical, administrative, training and tactical support.
* Infantry Squad Leader for a 12 man Infantry Squad for combat operations during Operation Desert Shield and Desert Storm.
* Unit Armor responsible for maintenance of combat readiness of over $1,000,000,000 of weapons and weapons systems.
* Sergeant of the Guard on numerous occasions. Primarily responsible for guards in the performance of their duties.

2800 Link Side Dr. Apt. 3
Cincinnati, Oh.  45245
Cell:  (513) 456-0191
James C. Simpson

Last Resume Update August 16, 2014
Address United States of America
E-mail lock Locked
Years Experience 15+

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