TECHNICAL SKILLS:
___________

NETWORK:

Windows 2003 Server, Windows NT, Novell NetWare 3.12

PC/INTERNET:

Windows 7,Windows XP professional, Microsoft Office 2010, Internet Explorer 8 and 9 Microsoft Outlook 2007 and 2010, Blackberry setup, Norton Utilities 2002

MID-RANGE:

OS 400 User Profiles, Work and Object Management, OS/400 Control Language

MAINFRAME:

IBM MVS JCL/JES2 STATEMENTS, TSO ISPF, and vsam idcams unity, MVS Utility Programs

EDUCATION:

THE CHUBB INSTITUTE, New York, NY 1999

Diploma in Technical Support

XINCON TECHNOLOGY SCHOOL, New York, NY 1998

A+ Technical Program

QUEENSBOROUGH COMMUNITY COLLEGE, New York, NY 1975

A.S Degree Candidate in Accounting

CERTIFICATION:

A+ Technician,

Candidate for network+

WORK EXPERNCE:

Hcl Corporation Savannah, Ga. Aug 13, 2012 to July 25, 2014
Gulfstream Aerospace

Desktop support specialist

Support of Unix Ibm RS 6000 desktop computer
Support of Unix Ibm servers computer
Break/fix of Ibm RS 6000 desktop and Ibm servers
Imaging of ibm Unix desktop and servers computer
Imaging of hp and dell desktop s and laptops
Microsoft sccm software center
Microsofr sccm app deploy
Support of lotus notes 8.5
Support of novell zenworks
Installation of Sophos antivirus and firewall software
The use of Remedy software to log customer tickets

Sodona Technologies-State Farm
Windows 7 Migration Specialist Oct 10, 2012 to Mar 8, 2013

• Setup and configuration of HP Officejet pro 8600 and officejet 8100 printers
Connected to windows 2003 server to run batch files
• Setup and configuration of local hp printers
• Setup and configuration of Tripp lite smart1500 ups
• Backup user data on windows xp operating system
• Setup windows 7 hp desktop 6005 pro
• Restored all user data to windows 7 enterprise operating system
• Configuration Microsoft outlook 2010
• Configuration of ctera c200 nas device

Sodona Technologies-State Farm
Windows 7 Migration Specialist Feb 29, 2012 to July 6, 2012

• Setup and configuration of HP LaserJet p3015 network printers
Connected to windows 2003 server to run batch files
• Setup and configuration of local hp printers
• Setup and configuration of cradle point for T-1 backup
• Backup user data on windows xp operating system
• Setup windows 7 Ibm ThinkPad laptops
• Restored all user data to windows 7 enterprise operating system
• Configuration Microsoft outlook 2010

Computer Science Corporation Savannah, Ga. May 15, 2011 to Aug 13, 2012
Gulfstream Aerospace (Part-time)

Technical Assistant

Support of Unix Ibm RS 6000 desktop computer
Support of Unix Ibm servers computer
Break/fix of Ibm RS 6000 desktop and Ibm servers
Imaging of ibm Unix desktop and servers computer

Volt Technical inc, Savannah Ga
Remote Desktop Specialist-Plumchoice.com Nov 30, 2009 to Feb 13 2012

Support of telecommunication company residential users on Microsoft windows environment
Setup of netgear ,Linksys, and belkin routers
Setup of dsl and cable modems
Use of Bomgar remote client to access users desktop and laptop computers
Support of system recovery for windows xp, windows vista and windows 7 on dell, hp, acer and Compaq computers
Resolve all issues on dell ,hp, acer and Compaq desktop/laptop computers desktop
Removal of virus/adware via third party software
Use of Interaction client. Net edition to call residential users
Track and record desktop/laptop issues using Siebel database

Wolters Kluwer, New York, NY
Desk side Support Specialist March 18, 2009- Aug 17, 09

Support 3000 users in a windows xp environment using dell and hp computers
Ghost imaging of new dell and hp desktops/laptops for users
Blackberry support for users
Configuration of vpn access for staff using soft token technology
Replacement of defected hardware in desktops computers
Track and record desktop/laptop issues using remedy ticketing software
Removal of virus/adware via third party software
Resolve computer issues for remote staffs via remote desktop connection and logmein software
Configuration of Microsoft outlook 2003/2007 for exchange server
Add computers/laptop to domain
Backup of users data (pst, documents,)
Add desktop/laptops to local and network printers

Yeshiva University, New York .NY
Desktop Support Specialist May 2008- Feb 10, 09

Provided hardware and software support for 3000+ users within Windows xp environment
• Provided support for remote users
• Support multiple in-house and web-based applications
• Coordinated off-site and third party equipment repairs
• Installed, maintained and managed HP LaserJet network/local printers
• Support of Microsoft outlook 2003/2007 and Microsoft suite
Backing up of user profile ( outlook pst, documents, favorites) for new desktop migration
• Created and maintained desktop/laptop images utilizing Ghost imaging software
• Tracked and recorded service calls using Track-it 7.0
Removal of virus and spy ware from user’s dell desktop/laptop
Installed, upgraded and repaired dell desktop computers
Treo and blackberry support

Trigyn Technologies Inc, Edison NJ Dec 24, 2007-Mar 31, 2008

Active Directory Technician-United Nations

Add 800 users desktop and laptop to domain

Create new computer names for desktop and laptop to be added to active directory

Add new users and computers to organizational unit

Backup 800 users profile for exchange outlook 2003 migration

Install windows xp on dell desktops and laptop

Install Microsoft outlook 2007

Configure outlook 2007 for exchange server

Migration 800 users from novell to Microsoft exchange 2003

PARTNERSINITSTAFFING INC, New York Nov 26, 2007- Dec 19, 2007

Desktop Migration Technician-Legal Aid Society

Configure dell optiplex 745 desktop for pxe network boot
Configure dell latitude d620 laptop for pxe network boot
Add computer name to domain and active directory for new desktop/laptop
Install and run Dell Data Direct migration tool script on desktop/laptop for network connection setup, users computer profile setting and data transfer
Ran computer associates unicenter desktop dna to migrate user profile, and data (via crossover cable) from the old desktops to new dell desktop/laptop
Setup dell d/port port replicator (docking station) for laptops computers
Setup user profile for Microsoft exchange/outlook 2003
Configure network printers for desktop/laptop

DELPHI BUSINESS SYSTEMS INC, Massapequa, NY July 1, 07- Oct 26, 07

System Administrator- Merrill Lynch

User Configuration of Microsoft Outlook 2003
Network Configuration-Desktop
Network Configuration Wireless-Laptop

Blackberry setup and support for 800 users

Ghosting of dell desktop/laptop using Norton 2003 software

Support of 800 users in active directory

Support of Microsoft outlook 2003

Support of remote users via remote desktop connection and dameware remote software

Support of 400 users for rova software

GLOBAL BUSINESS CONSULTING SERVICE, Edison NJ Oct 2, 06 – March 07

Microsoft Exchange 2003 Desktop Migration Technician -Axa Financial advisors

• Migrate outlook 2000, netscape mail and lotus notes (750 Users) into the Outlook 2003

• Save all legacy mail into PST files and make available to users

• Use transcend migration tool to transfer local mail from netscape mail and lotus notes

• Migrate Legacy Data in accordance with defined date ranges

• Test platform, including single sign on (web based link to e-mail) is operable

• Validate Administration Delegation

• Perform Outlook express POP3 Migration (Netscape Users Only)

• Blackberry activation and setup

• Provide Additional support for 750 desktop/laptop within a windows 2000/xp

Environment.

RENNERBROWN INC, Edison NJ Aug 2, 06 –Aug 16, 06

XP Migration Consultant-JH Cohn Inc

Use Microsoft User State Migration Tool to transfer user desktop profile
Migrate 400 users from windows 2000 to windows xp
Norton 2003 Ghost Interface
User Configuration of Microsoft Outlook 2003
Network Configuration-Desktop
Network Configuration Wireless-Laptop
Modem Test-Desktop
Apc (UPS) Software Installation and Setup
Active Directory User Setup
Matrox Millenium eDualhead Monitor Software Installation and Setup
Provide additional support for 400 users during migration project.

3I-INFOTECH INC, Edison NJ April-04-Feb-06

Level 1 System Consultant

Support of software application on handheld computers used by

NYPD Traffic Agents

Assisted Network Administrator in the installation and configuration

Of new workstation

Installed Windows xp and configured workstations for tcp/ip

Installed and configured network printer to servers

Network support of 15 workstations and 15 Windows 2000 Servers

Support of 525 Internal users in NYPD domain and active directory

Monitoring of network via rdp and vnc

Responsible for changing weekly backup tapes for network using veritas program

Support of 15 verizon T-1 circuits

The use of revelation helpdesk software to open command tickets

KINI INFORMATION TECHNOLOGY, New York, NY Feb-04-March-04

Level 3 Help Desk Engineer

Support of Time Warner Cable DSL Service

Troubleshoot TCP/IP Protocol

Troubleshoot network issues in various windows environments and Mac

Troubleshoot NIC Installation problems

The use of Remedy software to log customer tickets

LOGICWORKS.NET, (ISP) New York, NY March-00- Aug 03

After Hours Support Engineer

Used whatsup and big brother network monitor system to monitor in house servers, co-location servers, T-1’s

Checked connectivity with the clients IP address (ping and traceroute) with ws_ping propack program

Ran PCAnywhere and remote windows desktop to connect to clients’ servers.

Opened trouble tickets for down T-1 circuits with Verizon, MCI and Northpoint using Siebel, footprints help desk and Mcafee help desk program

Troubleshoot TCP/IP Protocol

Configured clients’ dialup accounts

Configured clients’ outlook express and Netscape mail program

Worked with NOC engineer in building Intel 2150 servers, SuperMicro servers and pc computer

Assisted level 2 NOC engineer in installing windows XP/98 windows 2000 professional, windows 2000 server and windows NT

Assisted level2 NOC engineer in installing Ethernet and Amphenol cable in data center

Responsible for installing and updating Norton antivirus program and windows updates for in house computers

REFERENCES AVAILABLE UPON REQUEST