Experience Highlights

Lead Certified Field Technician and Trainer

RFM services, Montville, NJ 2008 to 2014
Installed, upgraded and serviced a wide range of cable, internet, and phone services.
Customer service and assisted the customers with choosing the right service to fit their needs.
Educate customers on how to properly use the product and equipment.
Trained and mentored new field technicians.
Q.C, and assist technicians out in the field when needed.

Owner/ Operations Manager
Howers Communications, Garfield, NJ 2006 to 2008
Elite Tech, LLC. Garfield, NJ

Oversee the daily operations of two companies including managing 30-35 employees
Respond and resolve all customer service concerns with personal attention to the issues
Delegate dispatching duties down to three supervisors and track all technician’s workloads
Manage warehouse shipping, receiving and inventory in addition to assigning the technical equipment
Write and update contracts and bids issued by both companies in soliciting work
Manage payroll processing and hire and terminate employees

Router Manager
Directech NE, West Caldwell, NJ 2004 to 2006

In charge of 150 technicians performing over 700 daily jobs within the NJ and NY areas
Managed a personal crew of 20-25 techs and evaluated all job quality assessments and service issues
Liaison to contract employees hired by the company
Mentored and trained full time satellite/cable techs and monitored completion rates on a daily basis
Reported on weekly and annual pass/fail, QC and completion rates

Certified Field Technician and Trainer
Mastec Advance Technology, Fairfield, NJ 2000 to 2004

Installed, upgraded and serviced a wide range of satellite products, cable and services
Assisted the customers with choosing the right service to fit their needs
Trained and mentored new field technicians

I am Reliable, hardworking, ethical, smart, loyal, and an asset to any employer.
I’m very reliant, self directed, good with people , motivator, critical thinker, fast learning, intelligent.

Additional Experience Manager and Coordinator of Buildings and Grounds, Bloomfield College, Bloomfield, NJ
Sales and Customer Service Associate, Home Depot, Passaic, NJ

Education and Professional Development

Attended Passaic Community College and took courses in Business Management and Communications

SBCA Certified
HVAC Certified

Computer Skills: Proficient in Microsoft Word, Excel, Seibel, Document Computer Programs, Workforce Computer Programs, and CSG