Summary

Demonstrated leader with exceptional knowledge of PC hardware, software, and peripheral troubleshooting.
Strong OS troubleshooting background combined with the ability to identify, install, and replace OS components; Install OS’s in various PC configurations
Extensive knowledge of hardware de-install, HDD and memory upgrades
Identifying and correcting PC software problems, virus, and malware removal
Install and configure basic networking and Wireless Access Points
Familiar with ADDS (dcpromo.exe), DHCP, DNS, MBSA, numerous networking tool utilities and virtual machines, and Disaster Recovery Plans
Install, upgrade, repair, or replace various drivers including peripheral drivers
Experienced with troubleshooting and maintaining numerous makes and models of printers
Adept at learning new concepts quickly, working well under pressure, impeccable critical thinking and problem solving skills, and able to communicate ideas clearly and effectively.

Experienced in on-site , end user, and tier I technical support

Education

Associates Degree - General Studies
Northern Virginia Community College, Sterling, Va.

2014

I.T. Specialist CSC
Northern Virginia Community College, Sterling, Va.
Concentration in PC Hardware troubleshooting, PC Software troubleshooting, Networking basics, Help Desk support, Microsoft Office

2014

CompTIA A+ 220-801 & 220-802 Certification Program
Knowledge Center Inc., Ashburn, VA

2014

Career History & Accomplishments

IT Consultant to General Manager and Owner, Ford’s Fish Shack, LLC.
Worked directly with General Manager and Owner when networking or PC issues arose.
Found issue and determined best course of action then executed plan.
Repaired laptops, PCs, GPS, and messaging systems
Consulted on technical questions

2013

IT Technician, Toledo IT
Assisted in multiple POS refreshes for national big box retailers, back office POS replacement
Server replacement, ADDS promotion, domain creation and client connection to domain

Assisted in Network decommissions, LCD Installations, television board replacements, PC upgrades, and LAN installation and setup

2009

Special Interests

Volunteer Assistant Head coach for 6th and 8th grade Two Ridges AAU Basketball