Experienced in monitoring performance of members of a team to ensure productivity is maximized and organizational goals are obtained.

Excellent analytical and assessment skills, resulting in successful project developments and optimal capitalization.

Detail oriented and hard-working individual with strong interpersonal skills and demonstrated ability to take direction and surpass any expectations that are set for given project.

Education & Training

University of Colorado, Denver
Bachelor’s Degree in Bus. Management

Non-Commissioned Leadership School
United States Marine Corps

International Baccalaureate, East High School, Pueblo, CO

Professional Experience

Dish-Denver,CO Feb 2013 to Present

Field Service Manager
Responsible for managing, coaching, and developing team to ensure customer satisfaction. Specific responsibilities include: developing new employees through training and career development, training existing technicians on changing processes, procedures and techniques that have been have introduced, monitoring company specific metrics for technicians to develop and maintain top performing team, also charged with managing fleet-related processes, and addressing escalated customer issues.
Within first year of employment as Field Service Manager recognized as Top Field Service Manager in region.
Developed a team of 10-15 team members into a highly productive and cohesive unit.
Communicate with cross-functional departments to ensure that daily decisions made regarding technicians in the field result in best possible outcome to meet organizational goals.

Cartridge World-Louisville/Centennial,CO Jun 2010 to Feb 2013

Store Manager
Manage all business operations for two retail locations. Primary responsibility is to maintain and grow customer base to maximize profitability. Process of acquiring new customers includes attending business networking events to generate new leads and develop meaningful business relationships. Monitor and adjust business operations as need be to ensure that P & L goals are met. Develop and implement initiatives within my stores to service existing customers to grow their relationships to optimal profitability.
As a result of my demonstrated ability to successfully manage financials and other business aspects of locations franchise owners bought second retail location for me to manage.
Reviewed and researched financial information for business accounts who requested to establish Net 30/45 accounts.
Carefully analyzed products and pricing from vendors to make certain maximum profit is being realized in all transactions.
Increased quality of existing customer relationships to establish retail locations as reliable and first choice for products we offer.
Able to cross-sell items that may compliment products that customers have previously purchased.

Home Depot-Lakewood, CO Jun 2005 to June 2010

Department Manager/Manager on Duty
Managed inventory with primary objective of creating a shopper friendly environment. Tasked with maintaining and developing customer relationships to establish Home Depot as preferred home improvement store.

Oversight of personnel and operations for multi-million dollar retail location when assigned as Manager on Duty.
Assess and determine locations for product displays throughout the stores to maximize transaction opportunities for store.
Make recommendations to store manager as to any discrepancies or fluctuations in inventory so that any adjustments that are needed are implemented quickly.
Coordinate with other department managers to create environment where communication is priority to meet operational goals of store.

United States Marine Corps-Kaneohe Bay, HI Jun 1999 to June 2004

Non-Commissioned Officer charged with oversight of personnel and assets of specific unit.
Honor Graduate Non-Commissioned Leadership School.
Maintained detailed records of all equipment within the scope of my specific job title to allow personnel in command the ability to monitor highly sensitive equipment.

References

Danny Estavillo xxx-xxx-xxxx
Verizon Wireless
Senior Client Executive

Melanie Gernerxxx-xxx-xxxx
Field Sales Support Specialist
Jupiter Networks

Scott Kabotoffxxx-xxx-xxxx
Regional Manager
Cartridge World