

Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
* Manage call activity; perform call close administrative requirements.
* Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other CompuCom personnel as required.
* Adhere to proper escalation procedures to resolve customer issues.
* Provide customer training on assigned products in accordance with current field procedures.
* Responsible for assigned company assets
IBM Novitex-Austin, TX (04/2014 to 06/2014
Technical Site Representative
Provides support to customers on operational and maintenance aspects of Lexmark and Ricoh equipment.
Performs in-house servicing and repair of company's copiers, printers and scanners.
Serves as customer contact on service related problems.
Diagnoses mechanical, hardware, software and systems failures, using established procedures.
Prepares reports for analysis of product failure trends and service ability issues.
Also configuring copiers network addressing and routing, Ipv6 sub netting and updating.
Troubleshoot end-user issues such as email, printing and scanning.
Hill-Rhom-Austin, TX (04/2014 to 2014
Pump Technician
Bio-med duties.
Install, inspect, troubleshoot, repair, calibrate, and verify the performance of complex biomedical equipment.
HCL Technologies-Austin, TX (09/2013 to 11/2013)
Validation Engineer Tech (R&D LAB)
Recruited for construction, installation, and maintenance of Robotic Delivery Systems. Builds and maintains test stations and test equipment.
Debugged failed test units, troubleshoot and debugged completed Mechanical Assembly, read test documents, schematics, and assembly documents Performed
Megasys Technician duties working with nitrogen, argon, and helium.
Perform preventative maintenance checks on cryogenic pressure delivery system and fill plant systems
Performs repair and maintenance on Medical Devices to component level on Digital and analog circuits.
Responsible for performing moderate and high complexity testing and development
(R&D, validation, and verification).
Exp. in (OP) Operational Qualification (IP) Installation Qualification (IQ), and (PQ)
Performance Qualification
3yrs of laboratory training and experience performing high complexity testing.
Exp. in cGMP Current Good Manufacturing Practice regulations with manufacturing equipment.
Provides technical assistance and training to other personnel.
Used multimeters to find the optimal resistance in filaments by putting correct voltage.
Read and write technical documents and schematics.
XEROX-Austin, TX (09/2000 to 04/2012
Copier Specialist / Junior Quality Assurance Tester
Recruited for Junior QA tester, novice with automation. Mid-level proficiency with QC and QTP toolsets; and a foundation in Script, SQL, Linux/Unix and monitoring tools. I’ve helped create test plans and writing/running automated test scripts to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams.
Became a Field Service Tech, providing face to face end-user support and copier functionality for Color Printers, Black and White Copiers, fax, and digital press copiers. Perform full range of maintenance Including technical diagnostics, software loads, installation, removal, retrofit, computer hardware, network connections, replacing and repairing PCB boards, replacing integrated circuits, hard drives, motors and other electronic-mechanical parts, doing on the spot SMT soldering,
multimeters and Oscilloscopes.
Setup new users by installing and configuring their workstations, with Wi-Fi and DSL hook ups.
Also configuring copiers network addressing and routing, IPv4 sub netting and updating.
Troubleshoot end-user issues such as email, printing and scanning.
How to create and print labels, and envelopes.
Office Max-Austin, TX (06/2009 to 10/2009)
IT Sales Associate/Trainer
Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service maintained an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping.
Assist in processing and replenishing merchandise and monitoring floor stock.
Aided customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Participated in year-end inventory and cycle counts.
Assist in ringing up sales at registers and/or bagging merchandise.
Train new employees for IT sales, and day to day operations.
Home Depot/ Modist-Austin, TX (04/2008 to 10/2008)
Help Desk IT Consultant
POS (point of sale) Provide excellent Tier 1 technical assistance to computer system users.
Using Linux remote access, sub netting, computer networking, and SQL to access the client's database management system to manipulate data in client's database, to get terminals back online.
Such as, registers, printers, pin pads, time clocks, (kronos) pc and laptops, in a call center environment.
Air Products-Austin (Modist), TX (06/2007 to 10/2007)
Megasys Technician
Recruited as Entry Level Gas Technician at customer sites, quickly promoted to Lead Technician. Maintained up to date knowledge level of hazardous production process gases.
Installed and tested electronic/mechanical gas and chemical systems used in semiconductor wafer
fabrication
Sprung Instant Structures-West Jordan, UT (10/2005 to 05/2007)
Technical Consultant/Project Manager
As a Safety Consultant, Implemented my own health and safety programs taking a hands-on approach while maintaining close contact with employees, management and plant operations, to minimize ergonomic risk factors in the workplace.
Such as:
Stretch throughout the shift especially before and after activities that require awkward positions or lifting
Pay attention to your body and know your physical limitations
Report ergonomics issues through appropriate channels.
Maintained a comprehensive understanding of MSDS data, including performing BST and Life Safety observations.
As a Field Tech, I collected soil samples for processing and testing on some jobs. Gather information about safety requirements for all users and business groups in all client locations to assist with erecting of the building project.
Confirm that all assigned crew members have completed required information about site access and safety training needs.
Coordinate with management to ensure all crew members on site have received appropriate safety training and PPE Maintained compliance with OSHA, HAZMAT, and DOT regulations.
Three years of on the job experience and education specializing in Safety, with two years including on-site construction Environmental Health and Safety responsibilities.
SPECIAL ASSIGNMENT, POST HURRICANE KATRINA, FIELD OPERATIONS AND SAFETY COORDINATOR
Spearheaded all aspects of daily coordination and planning of clean up, repair, and commissioning of all electrical and mechanical equipment in Blending and Shipping Division. Supervised 35 substations, switchgear, pumps, motors (over 700), and placement of temporary power generators;
managed more than 200 electricians from 5 different electrical contracting companies working independently within the same area.
Zimmer Inc.-Austin, TX (03/2001 to 02/2005)
Document Control/Validation and Tester
Experience with disposable medical products, using method validation, transfer, QC usage, test cases, testing, data analysis.
Oscilloscopes, DMM's, debugging and SMT soldering skills. Installation Qualification, Performance Qualification, Operational Qualification.
Reviewed, compiled, and evaluated the destruction and storage of records. Using my organizational and communications and Record Management skills.
Administrative duties involved in the warehouse such as creating mass emails, creating spread sheets, using ORACLE for my inventory, EXCEL for creating spreadsheets using formulas, and mail merging for emails, mass emails.
Handled mail, incoming and outgoing, using sorters, scales and meters, and paper folding machines.
Maintaining shipping, receiving, storing, and distributing of materials, products, parts, supplies and equipment.
Checked goods received against purchase orders or invoices, maintains records of received goods, rejecting unsatisfactory items where necessary.
Maintained records of merchandise shipped and received
CERTIFICATIONS / PROFESSIONAL TRAINING & DEVELOPMENT
Safety, Health and Risk Program Management (S.H.A.R.P.)
Supervisor Training in Accident Reduction Techniques (S.T.A.R.T.)
Accident and Incident Investigation
Construction Safety Auditing
Gulf Coast Safety Counsel
Incident and Injury Free Safety
Pedestal Hydraulic Crane Operator, Inspection Report
Scaffolding and Fall Protection
Pipe work, Welding and Burning
Excavation and Trenching
Electrical Safety, (High Voltage)
Lock out Tag Out Specialist
Confined Space Entry Specialist
Hazardous Communications (MSDS)
Loss Prevention Safety
Environmental Compliance
Emergency Response (Fire Fighting, Rescue)
ISO 9000
Environmental Health & Safety Technician (EHST) - Certification in Process
CPR/AED and BLS, UT Health Science Center Austin, TX (2012)
Last Resume Update | October 19, 2014 |
Address | Round Rock, Texas |
![]() ![]() ![]() | |
Phone Number | ![]() ![]() ![]() |
Resume File | Very-Current-Resume-jjb.docx 110.8 kB |
Spanish Speaking? | No |
Willing to Relocate? | No |