Diploma: PC Technician Completed
Cumulative GPA: 3.8

Minnesota State University, Mankato MN
Bachelor of Science: Elementary Education Completed
Cumulative GPA: 3.8

Qualifications:
Mechanical skills through previous work experience
Troubleshooting experience in personal business fixing broken game systems
Attention to detail and good organizational skills
Works well without supervision
Able to work in a fast paced environment
Good communication skills
Ability to work in a team and communicate effectively
Character Traits: Integrity, Fortitude, Good Judgment, Truthful

Experience: Personal Experience Cedar Rapids, IA
Game system technician Jan 2011 – present
Inspect and troubleshot broken game systems
Run tests to determine defects
Visual inspection and cleaning of internal and external components
Manage inventory of supplies and replacement parts
Experience with removing and soldering components to a printed circuit board
Provide problem resolution and support for customers
Use tools to resolve customer problems effectively

Pearson Iowa City, IA
Technical Support Representative Tier 2 Mar 2014 – June 2014
Perform as a live escalation point for troubleshooting technical issues
Input and update service tickets in a timely manner
Take inbound support calls and make outbound calls to support customers

Act as a liaison between Technical Support Specialist and Technical Support Engineering  

Review cases and knowledge base to assist customers and close tickets

Joel Pepper Page 2

Aerotek: Hancor Oelwein, IA
Laborer Sept 2010 – June 2011
Prepped maxi by tying up strings in timely manner
Ran machine to keep up with production of pipe
Controlled quality by watching pipe and cutting out flaws
Took maxi out to the yard with forklift truck
Temporary position

Day Care Oelwein, IA
Supervisor of children June 2010- Sept 2010
Planned activities for children of multiple ages and abilities
Assisted with completion of homework and reading goals
Provided behavior guidance including discipline
Provided care for a child with special needs

Hormel Foods Austin, MN
General Worker/Bacon Mold Operator Sept 2009 – May 2010
Qualified to assist in various departments as needed
Performed lockout tag out procedure to change machine over
Set up machines to ensure proper functioning
Operated various meat machines
Tested meat temperatures to remain within health guidelines

Kato Engineering North Mankato, MN
Stator Winder Oct 2008 – Jun 2009
Used hoist to move and flip heavy stators
Performed complete checklist to ensure stators were properly wound
Performed surge test and amp test to ensure coils were installed properly
Filled in at other departments as needed

Jumpstart Mankato, MN
Jumpstart Core Member Sept 06 – Jun 07
Prepared age appropriate materials for the students
Prepared children for school with social, education, and behavioral skills
Write down daily anecdotes to documents progress of students
Worked in small groups to enhance speech and motor skills

Wal-Mart Mankato, MN
Cashier, Lawn and Garden Aug 02 – Aug 06
Provided excellent customer service to all clients
Knowledgeable regarding store policies, departments locations and contents
Handled initial customer complaints

Volunteering:
Rockwell Collins React Center
Install windows via a server
Remove and replace faulty components
Change bios to original manufacturer’s specifications
Clean computers of dust, debris, and make them presentable
LEEP: Leisure Education for Exceptional People
Assisted people with various special needs in recreational activities
Taught new skills and build self esteem
Interacted socially and help develop social skills
Kids Against Hunger
Sealed allotted food amount into a bag
Boxed up the food to be shipped to families