Technical Support Agent T2 May 2009 – March 2013
Pace Americas San Antonio TX
Troubleshoot or configure IPTV, CVOiP, internet services wired/wireless, and VPN configurations, SCCM configurations, SME firewalls, AD setup and DSL via remote access in accordance with AT&T Uverse services.
I assisted the onsite hiring team (Volt and Aerotek) with pre-employment screening processes for potential candidates.
I worked on Special Projects, consisting of floor support, Supervisor escalations, TACRiF Boot Camp and SOS Assurance, WFE trials teams and Connect Tech Beta team.
General Manager June 2008 – Jan 2009
Domino’s Pizza Lake Park GA
Provided telephone support for customers and crew
Managed inventory, labor cost, training, daily cash handling in accordance with company standards
Preformed making of product, order taking and answering telephones
Sales Representative Sep 2006 – June 2008
Schwan’s Home Service Valdosta GA
Dailey sales to current and potential customers
Inventory accuracy, accounted for daily
General vehicle maintenance
EDUCATION
Bachelor of Information Technology May 2009 – March 2010
American InterContinental University Hoffman Estates, IL
Concentration: Internet Security
Continuing education in Information Technology

Associates of Applied Science in Electronic Technology Sept. 1994 – Feb. 1996
Hallmark Institute of Technology San Antonio TX
Emphasis in Electronic Technology
Top 10% of class

Communications System/Circuit Controller May 1988 – May 1992
US Army Signal Corp Ft Riley, KS
In a tactical environment, I setup and monitored both analog and digital circuits

John Kunath
6900 N Vandiver #A103 San Antonio, TX 78209xxx-xxx-xxxx