Objective
Obtain a position in the information technology field, in which I can apply my analytical, customer service and technical skills. At the same time gain experience to build on my career as an information technology professional.
| Last Resume Update | October 9, 2014 |
| Address | United States of America |
 Locked | |
| Years Experience | 5 years customer service, 2 years help desk support |
Experience
Undergraduate assistant
n Assist Faculty members via phone, person or email, with computer system issues relating to hardware, software and network connection.
n Provide maintenance, support for all computer systems in the College of Business Administration
n Implement new software including operation systems, virtualized applications, business analysis and data mining applications.
n Clean, maintain and manage four large computer classrooms used daily by faculty and students.
n Enter Service Desk data for resolved and unresolved pending issues.
Advanced Technical Representative
n Receive constant incoming calls of customers with billing, technical issues.
n Provide advanced technical support to customers and on field technicians with satellite television systems.
n Research common issues, zero day issues, unknown/unexpected issues.
n Documented troubleshooting steps and resolution success.
n Set up replacement of equipment and/or technician truck roll.