Sony –Alpharetta, GA 2007 –2013

Systems Engineer

Network Operations Center (NOC) Primary Tier III technical resource for Sony Enterprise customers and field technicians.

Provided support for terrestrial and satellite networks. Analytic troubleshooting of Digital Signage platforms utilizing Solar Winds (ORION). These applications (NCM&NPM) allowed for optimal system performance and further in-depth event logs for normal operations.

Reviewed capacity data via F-5 load balancer.

Supported data/media recovery utilizing SAN & NAS applications. .Collaborated with internal and external groups in responding to Enterprise client issues. Coordinated with senior account managers and supported services to any new or existing client.

Responsible for client hardware, software, and security. Directly responsible from Cisco PIX501 to Cisco ASA5505 migration and firmware updates.

Interfaced weekly with internal team members and peers to compose and analyze concerns, questions, or requests regarding ongoing network or system degradation.

Reviewed current and future technologies relevant to the resolution of any assigned task.

Palmetto Citizens Federal Credit Union–Columbia, SC 2004 –2006

Information Systems Specialist

Responsible for the installation and upgrades of various computers, printers, applications, peripherals, and site training to all personnel.
Establish and disestablish user accounts, control and manage user access to all enterprise applications. Diverse background to include extensive knowledge of Internet infrastructure, startup, expansion, and the seamless integration of emerging technologies.

Applied Global Technologies – Virginia Beach, VA 1999 – 2004

Technical East Coast Manager

Provided hands-on leadership, technical expertise, and mentor to a team of 39 local and offsite (Two Dual Homed Network Operations Centers (NOC) personnel throughout delivery of world-class support and installation services to the clients of this innovative firm specializing in creation of integrated Internet, videoconferencing, audio and data packages. Primary point of contact for all communications and customer escalated issues of the US Navy Worldwide Distance Learning Network.

Managed the installation, configuration, maintenance and ongoing support of 39 IP video conferencing and distance learning sites located across the nation and 2 Video Network Operation Centers.

Created a cross-training platform that improved the knowledge base and scheduling flexibility of all technicians, schedulers and site facilitators.

Devised and implemented a comprehensive quality assurance and preventive maintenance program that reduced client’s unscheduled network downtime to just 3%.

Won a $30,000 order after complete resolution of one client’s persistent technical problems.

Advanced knowledge of U.S. Navy cryptography, system characteristics and security policies pivotal to the capture of a $10 million contract for a network operations center that delivered college and military courses to over 5,000 personnel per year in Virginia Beach, Virginia, as well to shipboard sailors at sea.

Successful completion of the U.S. Navy project directly impacted capture of contracts with other government organizations, including the United States Senate and the States of North and South Carolina.

Knowledge of network architectures and data communication protocols including: TCP/IP, DNS, DHCP, and VOIP.

Raytheon –Virginia Beach, VA 1998 – 1999

Systems Engineer

Recruited to participate in the launch and operation of a new computer and video conferencing (Polycom, VTEL, and Tandberg) services division of this defense industry giant through ownership of a network operations center (NOC) that powered 39 Department of Defense distance learning centers located around the country.

Designed implementations and training documentation to all personnel.

United States Navy – various locations worldwide 1977 – 1997

Communications Systems Technician

Delivered 20 years of service to the nation through installation, operation, modification, troubleshooting and repair of all types of military communications devices, data imaging systems, transmitters, receivers and cryptographic suites on shore, at sea, at peace and during combat operations. Completed service with the senior enlisted rank of Chief Petty Officer.

Computer Skills

Windows XP, Windows NT, Windows ME, Windows 2000 1999 -PRESENT

SOFTWARE / Applications

Microsoft Office XP 2011 –PRESENT
Microsoft Office 2000 2000 –PRESENT
Microsoft Office 1997 1999 –PRESENT
MS Word 2000 –PRESENT
MS Access 2011 –PRESENT
MS Excel 2011 –PRESENT
PowerPoint 2011 –PRESENT
Solar winds (Orion) 2012 –2013
MS CRM 2012 –2013
VMWa 2010- PRESENT

hardware

Intel Servers 1999 –PRESENT
Dell 1999 –PRESENT
Adtran DSU / CSU (TI ESF CSU) 1998 –PRESENT
Cisco Routers, Switches / ASA5505 2007 –PRESENT
TI / DSL / ISDN / Frame Relay 2000 –PRESENT

certifications

Microsoft® Certified IT Professional ﴾MCITP﴿
Microsoft Certified Solutions Associate (MCSA)
Microsoft® Certified Technology Specialist ﴾MCTS﴿
Microsoft Certified Systems Administrator
Microsoft Certified Systems Administrator: Messaging
Microsoft Certified Professional (MCP)
CompTIA Network+, Computing Technology Industry Association
Wagner High School, Angeles City, Philippines (Grad)
U.S. Navy Radioman (A) School San Diego, CA (Cert)
U.S. Navy Communications Systems Technician School San Diego, CA (Cert)
Department Of Defense (DOD) Cryptographic School St Indigoes, MD (Cert)

UAN VAZQUEZ
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