- Proprietary School Nutrition Products
- eTrition
- eOffice
- Touch-n-Serv
- WebSMARTT
- WinSNAP
- myLunchMoney Online Payments
- mySchoolBucks Online Payments
- Clientele
- Microsoft Windows
- Unix
- SQL, Firebird databases
- Web-Ex
- Remote Desktop
- eBlvd
- Online Merchant Center (HPS)
- Sales Force
Experience and Projects
Provided quality phone support to clients, employing a high degree of customer service, technical expertise, and timeliness.
- Provided client interface for problems requiring change requests or programming intervention.
- Collaborated with other departments or offices as necessary to expedite resolutions.
- Prepared support training documentation for both internal and external purposes
- Provided on-site and classroom training as needed in order to give hands-on training to end-user.
- Instructed clients in groups or individually.
- Tested software upgrades and new modules releases for accuracy and reliability before distributing to clients.
- Project Manager for EOY/SOY managing a team of 8-10 technicians to work with over 150 external end-users for the past 3 years.
- Trained members of account reconciliation support team for the mySchoolBucks online payment program.
| Last Resume Update | October 28, 2014 |
| Address | Mesa, Arizona |
 Locked | |
| Phone Number | Locked |
| Resume File | Judy-Blaikie-Short-Chronological-resume.docx 38.41 kB |
| Spanish Speaking? | No |
| Willing to Relocate? | No |
| Years Experience | 21 |
Experience
Technical Support Representative
• Provided quality telephone support to clients, employing a high degree of customer service, technical expertise, and timeliness on proprietary software in a professional manner.
• Define client issues using conferencing tools (if required)
• Track issues and resolutions using Issue Tracking Software (Sales Force)
• Project Manager for EOY/SOY Project scheduling 8 – 10 technicians to work with over 100 customers on more than 200 individual projects.
• Completed EOY/SOY projects for clients, as well as upgrading systems to newest version.
• Collaborate with other departments as necessary to expedite resolution
• Prepared training and support documentation for both internal and external purposes
• Instructed clients in groups or individually via teleconferencing as well as providing on-site and classroom training as needed.
• Trained members of support team in account reconciliation for the mySchoolBucks online payment program
Software Support Specialist
• Provided quality telephone support to clients, employing a high degree of customer service, technical expertise, and timeliness on proprietary school nutrition and accounting software in a professional manner.
• Track Issues and resolutions in Issue Tracking Software (Clientele) and escalate as required
• Prepared training and support documentation for internal and external purposes.
• Trained new representatives in techniques for support
• Interface with client IT to ensure smooth operation of hardware and software
• Tested new versions and modules of proprietary software following guidelines given by QA.
• Collaborate with other departments as necessary to expedite resolution
Education
Computer Programming
Technical College, 9 month course in Computer Programming and Accounting.
Graduated with a 4.0 GPA
Associates Degree
AA in Liberal Arts with 3.986 GPA
Awarded: Marvin Merryman Scholarship, Hubert Blumer Scholarship, E.O.P.S. Scholarship.