Customer Service Technic an 12/ 9 201 to 03/ 9 2012 x Incoming cal technical repres ntive with responsib l ty for sale, t chnical

troublesho ting, customer complaint resolution a d in t a ing second lev l

technical resolutions. x Proces customer complaints by gathering, as es ing and revi wing al pertine t

dat o det rmine the valid ty of complaints. Co kies dept S ores Togs 510 Fulton St Bro klyn

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Computer Technic an 08/ 20 4 to 07/14 20 8 x Computerized and manual inventory ecords mainta ce. x Dat entry of store inventory for corporate r view. x Maintained key compone ts of store dat network both software and hardware. Co kies Dept S ores Togs 510 Fulton St Bro klyn

Stock Clerk 08/ 20 4 to 07/14 20 8 x Preformed inventory and audit ng Functions. x Monitored and supervised incoming and outgoing requis t ons for ac uracy. Guyan Power & Light Georgetown, Guyan

Electrical Technic an Ap rentice 19 8 to 20 x Lineman Tier I. x Powersta ion a d Substa ion perations. Education

Midland Col eg Midland, TX

CEU Certif cate Everyday Mathematics 2014

Midland Col eg Midland TX

CEU Certif cate Fundamentals of Supervis on and Man gement. 2014

Midland Col eg Midland, TX

CEU Certif cate Introduction to PC Security 2014

Midland Col eg Midland, TX

CEU Certif cate Project Man gement Fundamentals. 2014

Technical Insti ute of America 54 8TH Ave NYC 10 18

CompTia security+ Certif cation 201

Technical Insti ute of America 54 8TH Ave NYC 10 18

CompTia Network+ Certif cation 201

American Scho l of Cor. 2 0 E 170TH Lansing IL 60438

High Scho l Diploma 20 8

Netcom Learni g 20 West 3 rd ST NYC 10 1

CompTia A+ (IT echnic an) Certif cation 20 9

Ac omplishments

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Micros ft Active Directory/Server 20 8R

HP Service Tech Certif cation

Citr x XenDesktop 5. Lexmark Service Tech Certif cation

XenServer 6.0

Hyper V & VMware

Basic Electronics

Micros ft Vis o 201

Micros ft Of ice Master

Project Man gement Fundamentals and Ap lications