Undergraduate Studies for BSCJ
1998 - 1999 Southern Methodist University Houston, Texas
Microsoft Certified Systems Engineer/Microsoft Certifies Trainer Program
Certified in Windows NT and Workstation, Networking Essentials,
TCP/IP, Microsoft Enterprise and Microsoft Exchange 5.5.xxx-xxx-xxxx Austin Community College Austin, Texas
Associates Degree of Applied Science in Business Management
EMPLOYMENT
3/14/12-12/31/13 Microsoft
Assistant Store Manager
Duties include all inventory for Microsoft products, cash handling for the store, training of staff on products and Microsoft culture, high end decision making skills for the store and staff. I handle Microsoft communications vertically and horizontally internally and externally with 3rd party vendors and handle all opening and closing duties for the Microsoft Store.

11/08-12/09 Apple Inc
Apple Care Team-Tier 1 for CPU, portables, and IPods
Duties include technical support via phone and email for Apple
customers. Duties include technical support, email support, customer
service and sales.
Apple Care Team Iphone Product Specialist
Working with Iphone clients as the last point of contact for support.
Handle escalated calls from level 1 helpdesk to support the iphone and
itunes on windows and macs.
5/06-11/08 Student at Texas State University
1/05-2/06 ONR INC
IT Technical support for remote offices all over the country via phone and remote
access.
10/04-12/05 RHI Consulting
various IT consulting positions
5/04-8/04 Austin Recovery Center
IT Administrator
duties included one home office and remote and onsite support for
servers and workstations at 3 remote offices. Running updates on
servers, exchange email creating accounts, deleting accounts on windows
server, creating group policies and setting permissions along with virus
control in windows environment.
3/04-4/04 Convio
Technical Support for PC based machines
9/03-2/04 NFP
Technical Project Manager for Network Team/Desktop Support
Duties included project planning and Sarbaines Oxley Laws for IT
Departments. We also handled employee requests on the financial floor with application support, like Bloomberg as well as generalist support for windows, office, wireless, hardware/software support and using dual monitors and various docking set ups, mobile devices, and peripherals.

5/03-8/03 Spherion Corporation Austin, TX
Contract position for Dell Computers
Inside Sales
Duties included taking incoming calls and making outbound calls for small
to medium business computer sales.
2/02-5/03 Travis County Juvenile Probation Austin, TX
Network Administrator for Travis County.
Duties include back up of daily tapes, desktop support on Windows 98,
Windows 2000, and Windows XP. Novell and Windows 2000
Advanced Server administration. Ordering computers and other parts
as needed. I also support ordering and setting up HP and Lexmark local
and network printers. I am currently working on a County wide upgrade
for end users. This involves upgrading Groupwise 4.83, Windows 2000,
Windows XP, Novell client upgrades, Office 2000 and XP upgrades. I
cover several County offices all over the Austin area for LAN and WAN
support. This includes remote support with Novell Console One and
Citrix.
8/01-2/02 RHI Consulting Austin, TX
Network Consultant. Contract employment on various IT
projects for RHI.
7/00-5/01 Schlumberger
Software Testing and Development Technician
Research and Testing team for Windows 2000 conversion.
Responsibilities include testing Windows 2000 and Office 2000 software
with Schlumberger proprietary software. Tested and installed Lotus
Notes R5 on Dell C600 Laptops with local and remote configuration.
Project management in Houston for Lotus Notes and Windows 2000
rollout.
4/00-7/00 Deloitte and Touche Consulting Austin, Texas
Systems Engineer – Contract position
Austin rollout for consultants on Toshiba Tecra laptops. Upgrading
proprietary software as well as Windows 2000, Office 2000, and
Windows 98.
1999 – 2000 U. S. Legal Support Houston, TX
Network Administrator
Responsible for southern region. Administered all hardware and
software upgrades, installing and troubleshooting. Traveled to client
sites for administration of servers and workstations. Worked with NT,
Citrix Server, Terminal Server, and Exchange 5.5.
1999 Synergy Development Houston, TX
Consultant
Traveled to client sites and advised on repairs and upgrades. Worked on
Y2K issues and any software installs needed.xxx-xxx-xxxx Full -Time Student Houston, TXxxx-xxx-xxxx Aon Maritime Insurance Houston, TX
Assistant Account Administrator
Handled all administrative and customer service duties for marine
insurance. Worked with Lloyds of London underwriters to insure
vessels and cargo.xxx-xxx-xxxx Embassy Suites Hotel Austin, TX
Reservations Manager
Duties included yield management, rate forecasting, sales, and customer
service duties.