Highly motivated, energetic and a key contributor to the team. With a proven ability to work independently with problem solving skills, and consistently taking initiative. Able to make independent decisions and handle multiple projects and prioritize workload while meeting deadlines. Bilingual (Spanish), detail-oriented with impeccable follow-through, with excellent customer and interpersonal skills.

EDUCTATION:
Computer Support Technician Diploma, Kaplan College August 9, 2012 – May 12, 2013
Received the Top Scholar, Perfect Attendance, and Highest Distinction Awards.
Hardware
Basic PC upgrades and repairs
Programming
Basic knowledge of JavaScript, HTML, website design & maintenance
Courses taken
Introduction to Systems Technology
Introduction to Software Technology
Desktop Operating Systems
Networking Fundamentals
Server Fundamentals
Open Source Systems
Network Security
Desktop Administration
Software Applications

Chicago Urban League, , Office Automation System December 1992
US Army Certificate Primary Leadership Development School November 1990
US Army Database Management January 1988
US Army Personnel Administration Course February 1986
CompTIA CERTIFICATIONS:

Security + Certification August 2014
Network + Certification July 2013
A+ Certification May 2013

KAPLAN COLLEGE June 2013 – Present
CST Job Training Laredo, TX
Hardware
Replace desktop hard drives, motherboard, power supplies
Replace hard drive, keyboard, and laptop screen
Created Cat5 straight and cross over cables
Software
Install Windows XP and 7 and upgrades to Windows 7
Install Microsoft Office Suite
Install Antivirus Software
Security Maintenance (Antivirus and Antispyware Cleaning)
Install Linux
Related skills:
Windows 2000/XP/Vista/7
Basic network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements.
Advance Microsoft Office skills (Excel, Word, PowerPoint, and Access), Visio
Lotus Notes Email, Outlook, GroupWise, Databases in Lotus Notes, SharePoint
HRIS systems include PeopleSoft, M&D, Oracle, J.D. Edwards
WebEx Meetings
Sets up and installs software on personal computers and mobile computer terminals; studies documentation instructions, sets up, installs and/or migrates new releases as they become available and is capable of reloading operating system software
Ability to learn network server operations (2003).
Ability to perform routine computer operations and installations which control the operating system, rapidly, and accurately. 
Knowledge of the methods and equipment used in operating a computer(s). 
Knowledge of software, utility programs, and/or command language used by the department. 
Knowledge of personal computer software. To include operating systems, Anti-virus software and Spyware detection and removal software. 
Knowledge of personal computer hardware and network equipment. 
Operates computers and printers
Data entry
Ability to communicate, both verbally and in writing in the English language with systems users and other employees. 
Ability to establish and maintain effective working relationships with supervisors and other employees. 
Ability to maintain good planning and organizational skills. 
Ability to take and follow directions from supervisor. 
Ability to make independent decisions in accordance with established policies and procedures. 
Ability to perform strenuous and routine work and work after normal scheduled hours. 
Ability to effectively communicate both orally and in writing in the Spanish language. 
Knowledge of general office practices and procedures. 

KFORCE Inc. April 4, 2014 – April 9, 2014
Deployment Technician Laredo, TX
Temporary Assignment Lead Technician for a Windows deployment from XP to Windows 7 for the Texas Health and Human Services Commission in Laredo, TX

HSBC April 9, 2007 – November 26, 2011
Executive Assistant Mettawa, IL
(Achieved Exceeds Expectations on Performance Ratings for 3 years)
Ability to recognize and maintain the outmost confidentiality and discretion with senior level information
Organized North America & UK Compliance Town Halls for over 700 employees with 10 sites within the US (in-person, audio & video)
Lead person for audio and video technical testing for Town Halls
Re-created and enhanced the Compliance Organizational Charts with over 700 employees
Took initiative to train six peers to create organizational charts using Visio and use consistent format
Handled HR activities for the Performance Management process throughout the year
Liaison between managers and HR regarding exceptions achieving 100% compliant within allotted time
On a quarterly basis, produced, updated, and analyzed reports and others as needed
Daily monitored manager’s emails, advising of high level priorities that require immediate attention
Drafted and sent communication on manager’s behalf to all level audience
Planned and scheduled quarterly meetings with Federal Reserve Bank / Office of the Comptroller of the Currency
Expertise with international travel for senior managers which included air, hotel and ground transportation, Visa applications, letters of invite & financial responsibility, and company security approvals

REFERENCES:
Available Upon Request

M. ISABEL TRAYER Page 2