Desktop Technical Support

My resume that highlights my ability, knowledge and expertise in computer technologies, hardware/software and admin assistant support. During my time at Houston ISD, I was able to move into an admin assistant role in technology support for our online Learning Management System supporting 20,000+ employees. We provided support through email and phone to our teachers in regards to our online learning management software, providing password resets, roles and permissions, course enrollments and account creations, and overall basic tech support. That also included revamping online courses and light HTML knowledge. I have also completed the CompTIA A+ and Network+ certifications, in addition to many more that I look forward to obtaining, as I am always eager to continue to learn new skills.

Last Resume Update September 19, 2014
Address Houston, Texas
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Resume File MaHenson2.pdf 66.67 kB
Years Experience 5


Houston ISD
Web Designer
Jan 2012 - Current

Online Technical support for district-wide online learning system, including but not limited to, creating accounts, enrollments, password resets; RAID storage, and media manager, and LTO-5 tape back-ups. Audio/Video set-up on live events; Articulate Storyline for building online courses;

Video Production: voice over recordings, media conversions, boom operator, grip and equipment set-up, assistant editor.

Self Employed- Video Production
Dec 2005 - Dec 2013

Worked on various National commercials, photo shoots, and independent movies in a variety of duties: video assist playback, grip, art department, boom operator, editor, videographer, camera assistant, production supervisor assistant, script supervisor; live video events and set-up.

Promotional Products Co, Inc.
Nov 2001 - Mar 2006

Various responsibilities as a desktop support technician including updates for hardware and software, built new desktops, updated the website, basic HTML, digitizing logos and creating sales flyers for print and distribution, photo editing, and restoration.


Houston Community College
Sep 2013 - Dec 2013

Class involving networking, virtual routers, switches and configuration.

Austin Community College
Sep 2012 - Mar 2013

Wanted to refresh on new hardware and overall desktop knowledge

Sam Houston State University
Video Production
Sep 1995 - Dec 1999

Audio and video production- news gathering, sports; video editing and camera

CompTIA A+
Jun 2012

CompTIA Network+
Jan 2014

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