Objective

   To obtain a position that will utilize my technical skills, provide on the job training and an opportunity for a career.  I have a high degree of flexibility, and adaptability, organization, along with a commitment to excellence.

 

Technical Expertise

Skilled with MS Outlook and MS Office 03, 07 and 10, Lotus Notes 7 and 8. I am proficient in MS Word, Excel. Windows 98, XP, Vista, 7 and 8. VPN and Active Directory. Experienced with Ghost installing software applications. Dell DMS client certification. Dell, Lenovo, HP. Remedy and Kace ticketing systems.

    Barrister (Partime)IT Field Technician

• Provide office support on desktop/laptop computers
• Installation diagnosis, repair and maintenance of pc’s
• Manually examine and repair computer hardware and peripheral components
•    Excellent of computer hardware and software

DFW, TX            9/07-Present

   Grand Prairie ISD Grand Prairie, TX      1/12-8/12 IT Field Technician

• Reimage desktops/laptops with Kace

Windows 7 and XP

• Diagnosing, troubleshooting, repairing and debugging

hardware, software and networking.

• Deploying new PCs transferring data, and wiping hard

drives for PCs identified for disposal or reuse

•   Install Setup network printers
•   Loan IT equipment to employees on a temporary basis
•   Assists employees with password changes and account

     re-activation in Active Directory 

Oncor (HCL)  

 

Dallas, TX            10/10-4/11 Desktop Support Technician

• Reimage desktops/laptops with Symantec Ghost,

Windows 7 and XP

• Diagnosing, troubleshooting, repairing and debugging

routine hardware, software or networking.

• Deploying new PCs transferring data, and wiping hard

drives for PCs identified for disposal or reuse

•   Install Setup network printers
•   Assists employees with password changes and account

     re-activation in Active Directory AAFES (Army, Air Force, Exchange Services) Dallas, TX             6/10-10/10 Dell Technician

• Life cycled Dell PC’s.
• Maintained updated software on all computers.
•   Break/Fix Desktops and Laptops
• Dell desktop refresh.

 

    

Citi Group Las Colinas, TX        3/10-6/10 Dell Technician

• Deployed hundreds of Dell PC’s.
• Maintained updated software on all PC’s
• Dell desktop refresh.

Irving, TX                          3/10-6/10  Raytheon Professional Services LLC                                   Garland, TX                  7/08-7/09  Desktop Technician

•     Support on troubleshooting Hardware and Software issue on desktops and laptops.
•     Create tickets using Track it.
•     Reported directly to helpdesk management.
•     Help test and document in-house applications as well as standard troubleshooting procedures.
•     Local support for corporate office employees and well as phone support.
•     Configure and install hardware on desktop computers.
•     Responsible for imaging and configuring workstations using Symantec Ghost.
•     Network and local printers including but not limited to Ricoh, HP and Cannon           

 

 

Envive                                                                                  Carrollton, TX               10/07-7/08

Computer Technician

• Troubleshoot desktop and laptop computers.
• Maintained updated software on all computers.
•    Responsible for lending computers to employees. Kept record of all equipment.          

 

 

Hewlett Packard                                                                   Richardson, TX              4/06-10/07

Computer Technician

• Troubleshoot desktop computers and loaded images.
• Broke for testing purpose and repaired computer equipment.
•    Test supported computer equipment.     

 

 

M&A Technology                                                                   Carrollton, TX                5/03-4/06

Computer Technician

• Assembled computers on high volume line
• Tested and troubleshoot systems before shipping
•    Went onsite for delivery and setup.      

 

 

Sigma Systems                                                                      Carrollton, TX               2/01-5/03

Computer Technician

• Assembled computers
• Pulled Orders for assembly
•    100% on time delivery

 

 

Duncanville High School

High School Diploma

 

•   General high school curriculum.         

                     Garland, TX        7/08-7/09