Perform remote installation of network equipment and establish wireless network connections
Instruct customers to perform tasks over the phone
Maintain a record of notes for each call including steps taken and outcome of call
Certified in Home Network Support

Receiving Agent, August 2009 – July 2013 The Way International (OH)

Trained personnel in department positions & trained volunteers to perform tasks
Managed the receiving of supplies and items, including data entry of purchase orders
Provided customer service and managed inventory & accounting for the organization’s Contract Postal Unit
Sorted interoffice and postal mail
Packed inventory for shipment to customers
Was involved in the design and implementation of new receiving system
Managed department in the absence of department coordinator
Trained forklift operator
Responsible for maintenance of fleet vehicle

Production Technician, February 2008 – September 2008 Analytical Technologies Inc. (PA)

Assembled sensor components for use in chemical gas sensor units
Tested individual components for use in sensor systems
Calibrated components for use in sensor systems for specified chemical
Assembled the system and readied documentation for shipment to customer
Cross-trained into shipping department

EDUCATION

High School Diploma, June 2006 Rockville High School - Vernon, Connecticut

Completed many elective courses in technology including A+ Computer Repair and AC/DC Electronics
Member of school’s national champions F.I.R.S.T. Robotics team - www.ragerobotics.com

ADDITIONAL SKILLS

CompTIA A+ Certified
Electronic assembly in board level manufacturing
Working knowledge of GNU/Linux computer systems
Working knowledge of computer science and programming (Languages: Python, C++)
Extensive customer service skills from retail experience