OLAIDE K, IYIOLA

                   12410 West Little York Road

Apt 336, Houston TX 77041

(201) 588 0862-Cell.                                                                                 olaideiyiola@gmail.com

OBJECTIVE                                                                                                                                    

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role.  Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.

TECHNICAL SKILLS                                                                                                                   

Tools:              SAP R/3 6.0, Microsoft Excel, PowerPoint, Outlook, Access and Word.

Operating systems: Windows 98/2000/2003, Windows 7 and Windows 8.

WORK EXPERIENCE                                                                                                                  

United State Postal Service                                                                           Mar. 2014 – Aug.2014

Postal Support Employee (Help - Desk)

• Provided computer help desk support via telephone communications and hands-on with end-users
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
• Ensuring all special projects work are completed as specified

• Providing supervision to the custodial laborers on daily duties and ensuring completeness

• Performed set-up, break-down, and transport of agency equipment on an as-needed basis

NJDC (State of New Jersey)

Position: Help -Desk (Human Service Assistant)                          Apr. 2009 – Jun. 2014

Responsibilities:

• Account for and verify IBM equipment parts, assemble pens and lead pencils, and ensure properly packaged.
• Actively involved in creation of Purchase Requisition, Request for Quotation (RFQ), Purchase Order (PO), and Source list, Vendor Selection, Goods as well as Invoicing of consumers’ goods.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

• Perform various administrative duties such as mass-mailings to support fundraising efforts for the developmentally disabled individuals.
• Compile literature, prepare mailing labels and envelopes, and disburse via postal service.
• Account for and verify IBM equipment parts, assemble pens and lead pencils, and ensure properly packaged.

Cadbury Plc.                                                                                                Aug.2005 – Oct.2008

Position: Executive Trainee (Business Analyst)

Responsibilities:

• Performed requirements gathering, analysis and mapping of business processes.
• Prepares routine reports (financial, quality, production, customer service, operational efficiency etc.).
• Creation and maintenance of purchase Order on as needed basis thereby assisting the Supply chain department.
• Develops effective reporting tools for the business unit.
• Conferred with management, and Production staff regarding Material Resource Planning (MRP), Production Schedules, and other considerations to facilitate production processes.
• Reviews, analyzes and creates detailed documentation of business systems and user needs including workflow, program functions and steps required to develop or modify programs for operational efficiency.
• Assists business unit leader in developing tactical and strategic products, services and / or programs to support the business unit goals reports (financial, quality, production, customer service, operational efficiency etc).

EDUCATION                                                                                                                                  

Bachelors in Industrial Design & Materials Engineering              Mar.1999 – Jul. 2004

(GPA: 3.47/4.00)                                                                                                                          

Federal University of Technology.

Membership and Honors

• Institute of Industrial Engineers (Student Member).
• Industrial Design Society of America (IDSA).
• Member SAP User Group.
• Best Graduating Student 2004.

Referees are available on request.