IT Help Desk

      OLAIDE K, IYIOLA

                   12410 West Little York Road

Apt 336, Houston TX 77041

(201) 588 0862-Cell.                                                                                 olaideiyiola@gmail.com

 

OBJECTIVE                                                                                                                                    

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role.  Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.

TECHNICAL SKILLS                                                                                                                   

Tools:              SAP R/3 6.0, Microsoft Excel, PowerPoint, Outlook, Access and Word.

Operating systems: Windows 98/2000/2003, Windows 7 and Windows 8.

WORK EXPERIENCE                                                                                                                  

United State Postal Service                                                                           Mar. 2014 – Aug.2014

Postal Support Employee (Help - Desk)

  • Provided computer help desk support via telephone communications and hands-on with end-users
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
  • Ensuring all special projects work are completed as specified
  • Providing supervision to the custodial laborers on daily duties and ensuring completeness
  • Performed set-up, break-down, and transport of agency equipment on an as-needed basis

 

NJDC (State of New Jersey)

Position: Help -Desk (Human Service Assistant)                          Apr. 2009 – Jun. 2014

Responsibilities:

  • Account for and verify IBM equipment parts, assemble pens and lead pencils, and ensure properly packaged.
  • Actively involved in creation of Purchase Requisition, Request for Quotation (RFQ), Purchase Order (PO), and Source list, Vendor Selection, Goods as well as Invoicing of consumers’ goods.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Perform various administrative duties such as mass-mailings to support fundraising efforts for the developmentally disabled individuals.
  • Compile literature, prepare mailing labels and envelopes, and disburse via postal service.
  • Account for and verify IBM equipment parts, assemble pens and lead pencils, and ensure properly packaged.

Cadbury Plc.                                                                                                Aug.2005 – Oct.2008

Position: Executive Trainee (Business Analyst)

Responsibilities:

  • Performed requirements gathering, analysis and mapping of business processes.
  • Prepares routine reports (financial, quality, production, customer service, operational efficiency etc.).
  • Creation and maintenance of purchase Order on as needed basis thereby assisting the Supply chain department.
  • Develops effective reporting tools for the business unit.
  • Conferred with management, and Production staff regarding Material Resource Planning (MRP), Production Schedules, and other considerations to facilitate production processes.
  • Reviews, analyzes and creates detailed documentation of business systems and user needs including workflow, program functions and steps required to develop or modify programs for operational efficiency.
  • Assists business unit leader in developing tactical and strategic products, services and / or programs to support the business unit goals reports (financial, quality, production, customer service, operational efficiency etc).

 

EDUCATION                                                                                                                                  

Bachelors in Industrial Design & Materials Engineering              Mar.1999 – Jul. 2004

(GPA: 3.47/4.00)                                                                                                                          

Federal University of Technology.

 

Membership and Honors

  • Institute of Industrial Engineers (Student Member).
  • Industrial Design Society of America (IDSA).
  • Member SAP User Group.
  • Best Graduating Student 2004.

 

Referees are available on request.

 

 

Last Resume Update September 14, 2014
Address Houston, Texas
E-mail lock Locked
Years Experience 6

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