To secure a challenging position that allows me to incorporate my knowledge and apply my skills to contribute to the success of a leading-edge organization.

Experience:

9/12 Ericsson Guaynabo, PR

Field Supervisor (FSO)

Installation of Ericsson Tx Nodes: RBS 2000, 3000 and 6000 Series.

Execute the commissioning of the equipment and support during the integration in case that any troubleshooting is required.

Installation of Microwave Equipments: Mini_Link TN, LoS, Link Alignments and BERT tests.

IP network troubleshooting.

GSM, WCDMA and LTE Radio Network Design, RF site survey.

Handle 2 Crews per day; 2 sites simultaneously.

Execute the Pre installation site visit.

Audit the Material Reception (documents, missing material report, etc.).

Audit the Job Safety Analysis (JSA) check list form.

Audit the installation in tower and floor, Installation Manual, and progress and report to the IM.

Audit the Antenna system Tests (when applies).

Performs successful call test (Voice & Data) plus the SMS and MMS when applies.

Secure the claim for defective equipment as soon as there is any.

Manage the return of surplus equipment and materials.

8/07- 9/12 Cablevision Jericho, NY

Bilingual Technical Support III

Troubleshoot Technical Support calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware.

Troubleshoot Windows/Mac network and browser settings, static IP configurations, provisioning of new phone lines, from 1 to 64 lines.

Troubleshoot VOIP and Internet connectivity issues, from total loss of services to QoS issues.

Remote Desktop support, utilizing Citrix technology

Support E-mail clients, web-mail & newsgroup issues

9/05-5/06 Contemporary Computer Services, INC. (CCSI) Bohemia, NY

Field Network Technician

Answer and respond to all Help Desk calls, e-mails, and tickets generated by a tracking system.

Provide technical, first line hardware and software support for end users by setting up their desktops, laptops, printers. Setting up servers and Cisco routers and switches.

Distributing, resetting and managing accounts.

Answered technical questions regarding software products and their requirements within related industries.

Assistance and coordination with service providers.

Maintenance of servers and back-ups associated with those servers

Education:

1/07 Long Island University Management Information Systems

Brookville, NY 11548

3/05 Katharine Gibbs School A.O.S in Computer Network Operations

Melville, NY 11747

12/01 Pontificie Univercidad Catolica Madre Y Maestra Telecommunication Engineering

Santiago, Dominican Republic

Skills:

Excellent analytical skills.

Great interpersonal and team skills.

Fluent in English and Spanish.

Window 95/98/NT/2000/XP/Vista/7/8.

Microsoft office suite.