>Answered inquiries regarding computer software/hardware operation to resolve problems
>Provided 2nd and 3rd level support to all levels of staff throughout local and remote offices
>Hardware install and maintenance for site Mac and Windows desktops, laptops, printers, scanners, projectors, Poly Com video conferencing equipment, Cisco IP phone system, and many other peripherals
>Devised, planned and implemented various hardware and software deployment projects
>Utilized eServices and Remedy software for work order tracking
>Evaluated office technology, identifies gaps and redundancies, and recommend policy and procedural changes to increase productivity, boost organizational effectiveness, and drive continuous improvement
>Trained users in the proper use of hardware or software
>Contributed to knowledge base documents to be used as standard operation procedures
>Assisted fellow technicians in solving complex problems to aid end-users
>Managed vendor relations and ensured cost-effective solutions
>Liaised between assigned business units and information technology to improve communication and accessibility to the department

>Liaison between the customer and the emergency room department
>Interacted with nurses, physicians and others to insure the appropriate delivery of services to the patients
>Solved problems and made recommendations to enhance customer satisfaction
>Provided medical care under medical staff direction