IT Technician


15+ years of extensive experience in supporting computers, printers, networks and peripherals Highly skilled in maintaining, analyzing, troubleshooting and repairing computers/ laptops, hardware, software, LAN, WAN, and operating system issues In-depth knowledge of branded and non-branded PCs, Apple Computer, laser and MFD printers Able to train employees; identify, analyze, and repair product failures Demonstrated ability to determine and recommend products or services suitable to the user requirements Track record of working with end users and providing Tier 2 and Tier 3 support

Last Resume Update May 24, 2014
Address Westerville, Ohio
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Years Experience 15


The Ohio State University
System Specialist
May 1999 - Oct 2013

>Answered inquiries regarding computer software/hardware operation to resolve problems
>Provided 2nd and 3rd level support to all levels of staff throughout local and remote offices
>Hardware install and maintenance for site Mac and Windows desktops, laptops, printers, scanners, projectors, Poly Com video conferencing equipment, Cisco IP phone system, and many other peripherals
>Devised, planned and implemented various hardware and software deployment projects
>Utilized eServices and Remedy software for work order tracking
>Evaluated office technology, identifies gaps and redundancies, and recommend policy and procedural changes to increase productivity, boost organizational effectiveness, and drive continuous improvement
>Trained users in the proper use of hardware or software
>Contributed to knowledge base documents to be used as standard operation procedures
>Assisted fellow technicians in solving complex problems to aid end-users
>Managed vendor relations and ensured cost-effective solutions
>Liaised between assigned business units and information technology to improve communication and accessibility to the department

Ohio Health
Patient Representative
Mar 1992 - Apr 1999

>Liaison between the customer and the emergency room department
>Interacted with nurses, physicians and others to insure the appropriate delivery of services to the patients
>Solved problems and made recommendations to enhance customer satisfaction
>Provided medical care under medical staff direction

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