

141130 Atascadera Ave. .CORPUS CHRISTI, TX 78418
PHONExxx-xxx-xxxx E-MAIL xxx@xxx.com
RAMIRO VILLEGAS, JR.
WORK EXPERIENCE
_______________________________________________________________________
2011/2014 To present Time Warner Cable ( Current Position On Demand Maintenance Technician For Business Class )
·
Perform all duties from the customers site to the Node
· Replace feeder and or taps if needed
· Perform Sweeps and balance passives and actives amplifiers.
· Extend plant to hotels or customers business
location if need be.
· Do channel insertions in Hotels if required
· Oversee Hotel installs as far as Set back boxes and pro-idium
installs
· Oversee all special projects with business class.
01/2013-To Present Time Warner Cable (Current Position Lead Field Technician)
�'3f
Performs all duties of the installer, such as: connects and disconnects cable and pay television services, as well as, performs upgrades, downgrades, pre- wiring and multiple dwelling installations
�'3f
Perform service calls on all services provided. Troubleshoot and repair service problems from the back of the TV set to the amplifiers
�'3f
Uses various tools and equipment proficiently. These include, but are not limited to: screwdrivers, pliers, shovels, ladders and various test meters
�'3f
Responds to and completes subscriber technical service calls. Repairs include, but are not limited to: drop wiring, premise equipment replacement, and house wiring
�'3f
Maintains and stocks necessary materials and tools for company vehicle
�'3f
Records data on system equipment and operation/services and accurately completes all paperwork as assigned
�'3f
Performs technical troubleshooting by climbing on ladders, telephone poles, and other structures; lifting and carrying up to 75 pounds, digging, crawling, stooping and standing. Works outside throughout the year. Works in various weather conditions, which
may be extreme hot or cold conditions. May drive for long periods of time and works in dark/confined spaces.
�'3f
Performs, practices, and enforces safety rules and procedures when exhibiting technical tasks
�'3f
Sell additional services and/or products to subscribers based on quota
�'3f
Performs on-call duty in the event of a system outage as required
�'3f
Perform other duties as requested
xxx-xxx-xxxx Upgrade Dish/DISH Network, LLC Corpus Christi, Tx
Field Service Manager
�'3f
Conduct interviews to hire new staff
�'3f
Multi-task and think outside the box under preasure to make sure that the job got done or situation was resolved in a timely manner
�'3f
Administer and maintain employee records
�'3f
Dispatch Technicians to 50+ jobs daily
�'3f
Conduct semi-annual employee evaluations and provide feedback on progress
�'3f
Mentor technicians for career path promotions
�'3f
Maintain inventory and supply and communicate with regional warehouse supervisor
�'3f
Conduct field evaluations to ensure staff is meeting corporate, regional, and local standards of operation
�'3f
Communicate with the training department on training needs and new hire classes
�'3f
Collaborate with local quality assurance inspector to ensure standards are being met and corrections get made if necessary
�'3f
Deliver, daily, weekly, and monthly reports to general manager including performance quotas and budgetary analysis
�'3f
Consistently exceeded quotas including achieving Platinum rank 15 times and helping entire team rank Platinum(top 5% in nation)
�'3f
Ranked #1 manager in nation and led #1 technician in company multiple times
xxx-xxx-xxxx Platinum Communications Corpus Christi, Tx
Field Service Manager
�'3f
Managed operations of local branch providing contract services to DISH Network and Direct TV
�'3f
Supervised over 20 subcontractor Technicians
�'3f
Managed and controlled stock and warehouse duties
�'3f
Dispatched over 16 routes daily maintaining over 92% completion average
�'3f
Created Return Authorization reports for returned receivers and other inventory
�'3f
Conducted interviews and managed all personnel for branch
�'3f
Executed all training of new hires and promotions
xxx-xxx-xxxx Direct View McAllen, Tx
Sales Coordinator
�'3f
Coordinated outsides sales team for Direct View
�'3f
Completed entire sales cycle from prospect to close
�'3f
Consistently exceeded monthly sales goals of 30 sales a week
�'3f
Completed over120-150 installations monthly
xxx-xxx-xxxx MasTech/Advanced Technologies Harlingen, Tx
Lead Technician
�'3f
Performed technical installations of Direct TV satellite systems
�'3f
Served as a mentor to seven other satellite technicians to ensure quality of their work
�'3f
Received SBCA Award of Achievement, October 2003
�'3f
Conducted trainings for over 30 satellite technicians
�'3f
Worked out of state and remote locations as needed, including: Virginia, New Mexico, and Washignton DC
xxx-xxx-xxxx Southwestern Satellites Kingsville, Tx
Service Technician
�'3f
Performed installations of Direct TV Satellite systems
�'3f
Carried out transfer of units from one location to another(from McAllen to Kingsville)
�'3f
Received SBCA Award of Achievement, May 2002
EDUCATION
______________________________________________________________________
xxx-xxx-xxxx Texas A&I University Kingsville, Tx
CERTIFICATIONS
_______________________________________________________________________
SBCA Certification fromxxx-xxx-xxxx
WildBlue Certification
Alarm and Surveillance (CCTV) Certified and Licensed 2010
Completed Field Service Manager academy
SKILLS AND KNOWLEDGE
_______________________________________________________________________
Satellite Systems: DISH Network, Direct TV, WildBlue
Highly Proficient: 5.1, 6.1 Surround Sound, Security Camera Systems,Networking,phone lines
Custom Home Theater Systems, RG6, RG59 , CAT5, and all speaker wire
LANGUAGES
_______________________________________________________________________
Fluent in English and Spanish
KEYWORDS
_______________________________________________________________________
DISH Network, Direct TV, WildB
lue, Dolby Digital 5.1, Surround Sound, Security Cameras, Surveillance Systems, RG6, RG59, CATV, CAT5, Cable TV, Home Theater, HDTV, SDTV, Manager, Field Service Manager, Supervisor, Technician, SBCA, Satellite Broadcasting and Communications Association,
Sales, Communication, Inventory, Lead Technician, Spanish Speaking, Technical Service, Specialist, High Definition, Digital Cable
Last Resume Update | November 20, 2014 |
Address | Corpus christi, Texas |
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Phone Number | ![]() ![]() ![]() |
Resume File | rams-resume-2014.rtf 71.08 kB |
Spanish Speaking? | Yes |
Willing to Relocate? | No |