Microsoft Exchange Support

Endpoint Encryption Support

Imaging Desktops/Laptops

Remote Desktop Support

Mainframe Support

Microsoft Office Support

Proprietary App Support

Ticketing System

Citrix End-User Support

VPN Support

Customer Service

VMware Support

Juniper SSL


AIG/Modis | IT Technical Support Associate Tier 1 | February 2014 to July 2014
Reset passwords for and unlock accounts for various systems
Editing and modification of users’ AD profiles for granting or removing accesses
Incident and request management through Service-Now
Troubleshooting VPN issues related to Nortel Connectivity, AT&T Net Client, and Juniper Neoteris
Providing Senior Executive Support for executives
Providing support to dispatched desktop support personnel
Providing tier 1 support when available

Sprint: Technical Analyst and Floor Support
Hire Date: 09/29/2010 – February 2014
Troubleshooting Telecommunications, PDA’s, and Personal Computers extensively with clients
Creating cases for our help desk analyst for PC connectivity issues
Working extensively with Microsoft Outlook and Excel

Health Markets: Benefits Specialist
Hire Date: 12/30/2002 – 06/10/2008
Reviewed and Analyzed insurance policies to discuss and explain to clients
Provided detailed knowledge to field agents about specific benefits

Flashnet: Technical Analyst
Hire Date: 08/1999 – 2002
Tech Support for connectivity issues, software management, and installation
Advanced Tech Support creating cases for connectivity issues and personal computer malfunctions
Packaging refurbished laptops for shipping

Texas Southern University

Tarrant County College

Last Resume Update October 1, 2014
Address fort worth, US-TX
E-mail lock Locked
Phone Number lock Locked
Resume File NEW-TECH-Resume.docx 16.94 kB
Spanish Speaking? No
Willing to Relocate? No

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