Microsoft Exchange Support
Endpoint Encryption Support
Imaging Desktops/Laptops
Remote Desktop Support
Mainframe Support
Microsoft Office Support
Proprietary App Support
Ticketing System
Citrix End-User Support
VPN Support
Customer Service
VMware Support
Juniper SSL
HTML / CSS / JS
Employment
AIG/Modis | IT Technical Support Associate Tier 1 | February 2014 to July 2014
Reset passwords for and unlock accounts for various systems
Editing and modification of users’ AD profiles for granting or removing accesses
Incident and request management through Service-Now
Troubleshooting VPN issues related to Nortel Connectivity, AT&T Net Client, and Juniper Neoteris
Providing Senior Executive Support for executives
Providing support to dispatched desktop support personnel
Providing tier 1 support when available
Sprint: Technical Analyst and Floor Support
Hire Date: 09/29/2010 – February 2014
Troubleshooting Telecommunications, PDA’s, and Personal Computers extensively with clients
Creating cases for our help desk analyst for PC connectivity issues
Working extensively with Microsoft Outlook and Excel
Health Markets: Benefits Specialist
Hire Date: 12/30/2002 – 06/10/2008
Reviewed and Analyzed insurance policies to discuss and explain to clients
Provided detailed knowledge to field agents about specific benefits
Flashnet: Technical Analyst
Hire Date: 08/1999 – 2002
Tech Support for connectivity issues, software management, and installation
Advanced Tech Support creating cases for connectivity issues and personal computer malfunctions
Packaging refurbished laptops for shipping
Education
Texas Southern University
Tarrant County College
Last Resume Update | October 1, 2014 |
Address | fort worth, US-TX |
| |
Phone Number | |
Resume File | NEW-TECH-Resume.docx 16.94 kB |
Spanish Speaking? | No |
Willing to Relocate? | No |