Career History

June 2005 May 2014 GTECH - Lakeland, FL

Manager Rolfe Bottxxx-xxx-xxxx
250 Marriott Drive
Tallahassee, FL 32399

A leading gaming technology and services company that provides innovative technology creative content and superior service delivery

Field Service Technician II

 Territory management: Responsibilities include delivery, installation, and removal of Florida Lottery equipment
 Work case management: Plan calls within territory to maximize time and resources while opening work cases with completion of necessary paperwork to close case

 Equipment servicing: Responsible for replacement of failed equipment, cleaning to improve performance, and minor adjusting of malfunction equipment
 Committee safety leader:
Initiate safety through monthly meetings, encouragement to fellow employees; set up on-site equipment demonstrations of ladder safety techniques; implement guidelines for safety procedures on a daily basis with challenging issues presented by employees

 Vehicle driver: Experienced with operation of delivery vehicle

 Technical consultation and management of accounts: Meet with location managers, and employees to educate and maximize proper use of equipment

 Equipment installation & on-site satellite alignment: Install equipment to new accounts and current accounts to insure satellite dish is aligned with satellite

 Tools and technology: Proficient with satellite locating devices, volt/ohm meters, reading schematic and diagrams as well as radio communication devices


 Silver Award winner: December 2005, March 2007, April 2007, September 2008 and November 2011. This award is presented by management for building excellence in the work place

 Spot Award: November 2009, July 2010 and March 2011. This award is presented by fellow employees for going above and beyond required duties

 Outstanding Performance Award: June 2011. This award is presented by management for exceeding work requirements and goals

 Safety Driver Award: Decemberxxx-xxx-xxxx. This is awarded on a yearly basis according to driver safety without complaints

Continued on page 2

Ramon Nieves - page 2 Cell:xxx-xxx-xxxx

Oct 2003 Guardsmark - Tampa, FL

to June 2005 Manager Bob Parsons
1300 North West shore Blvd suite 230
Tampa, FLxxx-xxx-xxxx ext 417

National provider of security services for the individual protection of client assets

Security Supervisor

 Security desk management: Maintained day to day desk duties, telephone systems and managed alarm systems

 Property perimeter safety management: Maintained the safety and security of property perimeters through patrol as well as closed circuit monitors

 Employee safety management: Maintained a safe work environment for employees through constant monitoring of grounds

Nov 1999 Physician Diagnostic and Therapy Services, Inc. - Tampa, FL

to Sept 2003 Distributor of videonystagmography (VNG) testing equipment; provider of VNG testing & treatment

Training and Installation Manager

 Equipment training of technicians, audiologists, general practitioners, ENT specialists & neurologists: Initiated contact and developed relationships; presented features and benefits of equipment and services; set up and installed diagnostic testing
 Technology representative: Met with practice managers to offer and arrange educational presentations and to address testing issues; represented company at industry meetings
 National territory management: Maintained training and service records on a national level; maximized logistics of travel, repair and training
 Technical support: Offered on-site or remote training through phone, email, video chat and webinars
 Training manual writer: Developed training manuals to better assist with training of customers


Westminster High Schoolxxx-xxx-xxxx

Last Resume Update October 18, 2014
Address Mulberry, Florida
E-mail lock Locked
Phone Number lock Locked
Resume File NievesRamon-online-1.doc 39.5 kB
Spanish Speaking? No
Willing to Relocate? No

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