Special expertise with Project Development and Management involving political and logistical analysis, administrative support and a broad range of operational leadership.

Strong ability as a networker and community engager, with the analytical skills necessary to define and promote initiatives that utilize resources from all available sources.

Exceptional communicator, recruiter and leader.
Excellent track record of Information Technologies’ problem solving and troubleshooting.

TECHNICAL PROFICIENCIES

Desktop Support

Data Analytics

HTML

WAN / LAN

Hardware

C++

SQL

PHP

Network Operations

Installation

iOS

Project Office

IT Security

Microsoft Office

Client Server

Design

PROFESSIONAL EXPERIENCE

University of Cincinnati, Cincinnati, Ohio 2013

UCit

Provide Tier Two level Help Desk support for technology issues including entering call tickets into the Problem Tracking System, documenting recommendations and actions taken, and tracking ticket through to closure.
Maintain and support end-point devices such as Window/Apple/tablet/smart phone devices, operating systems, multimedia systems, desktop applications and (but not limited to): installation, troubleshooting, repairs, configuring, and upgrades.
Provide Tier 2 support for Blackboard for faculty and students

Cincinnati City Council, Cincinnati, Ohio 2011

Chief of Staff

Reported directly to Councilwoman Amy Murray

Managed scheduling, itinerary, phone and email correspondence

Drafted/edited speeches, news releases, statements, op-ed articles, letters to the editor, briefings, testimonies, position papers and newsletters

Served as an authorized spokesperson and charged with development and implementation of communication and marketing strategies

Hamilton County Board of Elections, Cincinnati, Ohio 2008 - 2012

Operations Technician

Tested and calibrated each electronic voting machine for upcoming election

Managed 20 polling locations during Election Day, ensured proper staffing and adherence to operational regulations

Provided ongoing technical support

Citizens for Amy Murray, Cincinnati, Ohio 2009 - 2011

Campaign Manager

Spearheaded the campaign to elect Amy Murray to Cincinnati City Council

Created and implemented an election plan involving personal appearances, conception and distribution of literature, press releases, yard signs and billboard placement, and a television media buy

Directed the daily campaign operations including recruitment and implementation of over 100 volunteers

Built, maintained, and updated a website that was used as a public communication interface and an organizational tool for volunteers

McCain - Palin Hamilton County, Cincinnati, Ohio 2008

Volunteer Coordinator

Led efforts to recruit, train and supervise volunteer efforts for the 2008 presidential election

Identified and participated in community outreach events

Determined volunteer allocation at polling locations for Election Day

Jim Palmer & Associates, Cincinnati, Ohio 2004 - 2007

Manufacturer’s Representative

Developed revenue forecasts by analyzing and reporting market and industry data

Maintained strong customer, representative and distributor relationships

Grew Firm’s distribution clientele by 4%, increasing revenue 7%

Glenview Golf Course, Cincinnati, Ohio 2001 - 2004

Golf Course Manager

Managed and directed daily operations at one of the Tri-State’s leading golf facilities.

Coordinated with the General Manager, the Director of Golf Operations, and Greens Superintendent.

Trained and scheduled a staff of over 80 seasonal and full time employees, planned and coordinated an active tournament schedule.

Education

Cincinnati State Technical and Community College, Cincinnati, Ohio

Major: Project Management
Degree: Associate of Applied Business-A.A.B.

Graduation Date: August, 2014 GPA 3.76

Core courses: Project Management, Principles of Management, Excel, Business Law and Professional Practices, Financial Accounting, Project Risk Assessments, PMP Exam Prep

Technical Writing, Structured Query Language (SQL), Mobile App Development, HTML / CSS

Dean’s List Honors: Spring 2013, Summer 2013, Fall 2013, Spring 2014,

2014 Surge Scholar Athlete of the Year (Highest Grade Point Average of all Athletes)

2014 NJCAA Academic All American Award

AREAS OF STRENGTH

Project Management

MSOffice

Operational Oversight

Troubleshooting Skills

Promotional Planning
Scheduling / Itineraries
Recruitment/Training
Professionalism
Website Development

Proposal Analysis

Communications

Punctuality / Reliability