Computer Technician, PC - Refresh - Thumbtack, Cleveland, Ohio 12/2007 – 07/2014
Provided technical support, service and repair to a small client base as an independent contractor
Duties consisted of installing software or hardware on both Windows and Macintosh platforms

Valet Attendant, Parking Solutions Incorporated, Cleveland, Ohio 08/2008 - 07/2013
Parked and retrieved vehicles with the ability to perform genuine customer service while processing payments and attending to our companies client and the Cleveland Hopkins International Airport guest

Support Desk Analyst, Exodus Integrity Services, Cleveland, Ohio 01/2008 - 04/2008
Worked as a contractor administering phone support for technical issues with user's computer or mobile devices, performed detailed troubleshooting and next tier ticket escalation to further resolve user issues

Security Officer, Case Western Reserve University, Cleveland, Ohio 03/2003 - 12/2007
Provided security for campus grounds and served as part of the emergency first response team
Other duties included monitoring cameras, securing class rooms and facilities.

Network Interface Technician, Netcom, Cleveland, Ohio 02/1998 - 06/2000
Served as a field technician working with the support desk to provide network interface card installs, setup users on the network and install system software at Case Western Reserve University.

Education
Cuyahoga Community College Computer Science
Course work - A+ Fast Track March 2014 Cleveland, Ohio
Cuyahoga Community College Associate of Arts November 1995 Cleveland, Ohio
Max S. Hayes High School GED June 1993 Cleveland, Ohio