GPA: 3.98

EXPERIENCE Houston Baptist University - Help Desk Student Worker
January 23, 2012-December 3, 2012
Answered phone calls and created tickets for IT
Used service desk tracking management system software
Filed and maintained organization of documents
Worked as scheduled and met attendance requirements
Communicated with customers in a friendly manner
Helped customers with basic computer problems

Houston Baptist University – Student Worker Tech
January 14, 2013-May 17, 2014
Worked with and fixed computer software
Solved problems in a timely manner
Worked well with others to achieve common goals
Responded quickly in emergency situations
Worked well without supervision

HONORS Psi Chi Honor Society
Alpha Chi National College Honor Society
Houston Baptist University Dean’s List
Outstanding Student in Psychology (2014)

OTHER SKILLS Microsoft Office
Great customer service skills
Strong communication and interpersonal skills
Ability to work in a fast-paced work environment
Enthusiastic personality and a high energy level
In depth computer hardware and software knowledge
Leadership and managing skills