

WORK EXPERIENCE
Supervisor
Teleperformance USA Advance Service Division - North Lauderdale, FL - June 2013 to Present
Responsibilities
Utilizing leadership skills, critical thinking, and teamwork in order to assist with any issues or concerns by the
customer.
Manager : (Supervising: Team of 15+ agents running daily data reports , as well as creating plans of action
for outlier agents not maintaining company required metrics)
Resolve user problems with Digital Video, Telephone (VoIP/FTTP) and Internet/Email services.
Escalate unresolved service issues to further tiered support as per policy on demand.
Process and ship replacement hardware, as well as dispatch field technicians that require onsite
troubleshooting to resolve service problems.
Maintain records of customer’s problems, remedial actions taken and installation/repair activities.
Accomplishments
Promotion toTier 2 Knowledge Agent, Promotion to Interm Supervisor,
Skills Used
Time management, Organizing, report building, team skills, management
Package Handler
Fed Ex Ground - Pompano Beach, FL - June 2014 to July 2014
Responsibilities
Load ,Unload, Sort, 1146 packages per hour with weights varying to 100Lbs
Accomplishments
earning more hours to work by team leaders.
Skills Used
Time management, Meeting Deadlines, Organization, Edurance
CM2 Child Monitor 2
The School Board of Broward County - City of Sunrise, FL - February 2009 to April 2013
Safety of the child, Lead Counselor also responsible for new employee training, planning of weekly activities,
scheduling, transport , 2 way radio communication
Dietary Aide Assistant
Park Summit by 5 Star - Coral Springs, FL - September 2008 to June 2010
Responsibilities
Professionalism and the customer’s best interest is always a number one priority.
Maintain confidentiality of customer’s information as well as safety.
Follow industry policies and standards affecting the health, safety and well being of customer’s.
Following dietary meal plans for various patient’s, as well as meal preparation in coordination with Nutritionist
Recommendations.
Accomplishments
Pay Grade Increase $9.00 - $9.43 > 120days
Skills Used
Strict Time management, and organization, following specific meal plans , detail orientation.
Car Porter
Coral Springs Auto Mall - Coral Springs, FL - September 2008 to January 2009
Responsibilities
Parts Delivery,
DESCRIPTION: retrieve customers cars for servicing, as well as customer and parts pick ups/delivery
Accomplishments
promotion from porter to "Porter+ Parts , Customer pick up "
Skills Used
Time management, accuracy. Kindness, generosity
Server, Host, Busser
Edgewater Point Estate - Boca Raton, FL - November 2005 to March 2007
Responsibilities
Schedule table reservations , seat waiting guest , Set tables for guest prior to reservation, take guest order,
prepare meal according to meal prep guide, clean and reset tables.
Accomplishments
Cross trained for the following positions; Busser, Food Prep,
Skills Used
Organization, ability to Follow process
EDUCATION
Certificate of Completion in Medical Technician
Broward College - Coconut Creek, FL
2008 to 2009
SKILLS
Graphic Design, Photoshop, Data Entry, Audio Engineer, Phlebotomy,
ADDITIONAL INFORMATION
Legal and Ethical Responsibilities
• Professionalism and the customer’s best interest is always a number one priority.
• Maintain confidentiality of customer’s information as well as safety.
• Follow industry policies and standards affecting the health, safety and well being of customer’s.
• Following dietary meal plans for various patient’s, as well as meal preparation
• Manager: (Supervising: Team of 15+ agents running daily data reports , as well as creating plans of action
for outlier agents not maintaining company required metrics)
• Resolve user problems with Digital Video, Telephone (VoIP/FTTP) and Internet/Email services.
• Escalate unresolved service issues to further tiered support as per policy on demand.
• Process and ship replacement hardware, as well as dispatch field technicians that require onsite
troubleshooting to resolve service problems.
• Load, Unload, Sort, 1146 packages per hour with weights varying to 100Lbs.
• Proficient in MAC OS / Windows OS
• Knowledgeable with Microsoft Office (Excel, Word, Outlook, Power Point)
• Photoshop CS3+ proficient
• Utilizing leadership skills, critical thinking, and teamwork in order to assist with any issues or concerns by
the customer.
• Emergency Care: B.L.S. CPR Certified
Last Resume Update | October 26, 2014 |
Address | United States of America |
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Phone Number | ![]() ![]() ![]() |
Resume File | Terrel-Buchanan-Hall.pdf 10.16 kB |
Spanish Speaking? | No |
Willing to Relocate? | Yes |