Certificate in Computer Information Technology – Network Administration
Austin Community College, Austin, Texas..........................................Certificate Awarded: May 2012


PC Hardware:A study of current personal computer hardware including personal computer assembly and upgrading, setup and configuration and troubleshooting. Installing Windows 2000 to Windows 7, learned basic to intermediate PC Technician techniques.

Routers: An introduction course to CISCO basic router configuration for local area networks and wide area networks. Topics include initial configuration for TCP/IP addressing techniques, management of the router configuration, backup of router files and intermediate protocols.

Fundamentals of Information Security:Basic information security goals of availability, integrity, accuracy, and confidentiality. Identification of exposures and vulnerabilities and appropriate countermeasures are addressed. The importance of appropriate planning and administrative controls is also discussed. Additional topics include: instruction in security for network hardware, software, and data including physical security, backup procedures, firewalls, encryption, and protection from viruses.

Maintain, Analyze, Troubleshoot, and Repair Computer Hardware and Software, Basic knowledge of troubleshooting/configuration of Network, Senior Level Experience with Windows Platform OS (XP,Vista, and Win7),
March 2013 - October 2014 - CompuCom. Corpus Christi, Tx

Field Service Technician

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security and systems groups.

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Determines and recommends which products or services best fit the customers' needs.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

January 2012 –March 2013 - Dyezz Surveillance Austin, Tx


Network Administrator duties

Troubleshoot and Repair PC and DVR

Custom build DVR and PC according to costumer's requirements

Basic network configuration

Troubleshoot inbound calls

Last Resume Update October 13, 2014
Address Houston, Texas
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Resume File Timmy-Phams-Resume-Htown-Add.docx 21.16 kB
Spanish Speaking? No
Willing to Relocate? Yes

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