Fourteen years progressive Government Experience.
Extensive administration of Windows servers
Microsoft Certified Professional MCP
Mechanical assembly, racking, integration, software installation of servers and ASP and JAVA applications
Experienced in testing and production web application server environments


2014 – Present VXI Global Solutions, Inc. Canton, Ohio
Inbound Technical Support Agent (helpdesk)
Successfully handles AT&T U-Verse customer questions, solving the customer’s technical problems by utilizing a set of AT&T tools to detect and correct issues by troubleshooting and proactively supporting The U-Verse product.

2007 - January 2014 Retail Solana Corp Torrance, California
Clerked, managed personnel, stocked and scheduled inventory. Worked with customers and vendors on CRM marketing plans, implementation issues

1990 - Present TRC Consulting Lawndale, California
Led the Upper Iowa University Online Campus Conversion Process. University needed to replace existing defunct software. Demonstrated expertise to win contract over other applicants
Design: Gathered customers needs for online university. Defined hardware and software requirements. Developed a technical proposal with prototype demo,
Designed system architecture providing both offline and online access with user familiarity, ease of use and free client.
Implementation: Installed and configured server hardware and software. Windows 2000 Operating System with Microsoft Exchange. Configured domain and users via LDAP, facilitating automated student enrollment. Set up various classroom schemes and group policy objects as defined by customer requirements. Utilized IEAK to create end user installation CD. Created support website to train end users.
Provided 24/7 server admin and maintenance for smooth operation using Microsoft metering and remote access tools. Made the server secure by locking down server, maintaining patches, and using Norton ant virus solution. Added and deleted users and reset passwords. Configured classrooms for each term.
Customer Support
Designed the client installation distribution CD. Configured installation scripts to install and configure and branded software to personalize user experience. Created installation video and user configuration using VB scripts to help with user configuration and trouble shooting. Provided 24/7 support line.
Troubleshoot PC, Mac and network software and hardware problems and printer problems, wireless network problems, virus repair, installing and training people on new software.
xxx-xxx-xxxx CCH COMPUTAX Torrance, California

Mechanical assembly, racking, integration, software installation and network connectivity.

Installation and configuration of servers including Web, email, Application, FTP, Calculation Meta, Citrix, SQL database, and Novell interface and JAVA applications on
Windows 2000 and 2003 platforms

Server farm, Firewall, DNS, security, domain management configurations, trouble shooting, maintenance and security under load conditions

Server troubleshooting under load conditions using Net IQ and HP products for hardware and software monitoring

Security management with Norton ant virus installation and updat4es plus operating software patches with HF Netcheck Pro and Patchlink software

Implementation of SSO RSA log in Interface Network documentation and Change Control management for 3000 server network

Last Resume Update August 1, 2014
Address Zoar, Ohio
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Resume File Thomas-Casselberrymay.doc 39 kB

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